Explorer - Experiences
In this article, we will show you how to understand the layout of the Experiences section while viewing and using Explorer on your smartphone device.
Configuring Experiences
The way Experiences is presented inside Explorer, is influenced by the settings you configure inside PAM OS.
This means Experiences on Explorer will mimic what is set for the Interactive Kiosk as Explorer is the smartphone version of the Interactive Kiosk.
When you make a change in Interactive Kiosk (i.e. decide to create / edit / delete an Experience), this will appear automatically inside Explorer if you choose to activate it)
Please click on the article below for a thorough explanation on how to create / remove Experiences.
Activating an Experience to be seen on Explorer
Follow these steps if you need to learn how to activate an Experience to be shown on Explorer.
1. In the PAM navigation menu, go to 360 Manager > Experiences
2. Select the edit button of an existing Experience.
You will see the same option if you still need to create an experience so selecting [Add Experience] will work as well.
3. Go to the OPTIONS section
4. Activate the [Show this experience on explorer] toggle
5. Click the dropdown and choose from either “hours before” or “days before”
6. Put in a number (i.e. 2) This means the experience will be shown on explorer either 2 hours before or 2 days before it’s start time
Save changes when complete (you will find this if you scroll to the bottom on the lower right-hand side)
Viewing Experiences on Explorer
A QR code is required to gain access into the Explorer map. You can get this inside PAM OS
Steps
1. In the PAM navigation menu, go to 360 Planner > Digital Sign
2. Select DIGITAL SIGN MAP tab
3. Select on the map, search or use the filter section to find an Interactive Kiosk Digital Sign
4. On the right-hand side pop out stay on the GENERAL tab
5. Scroll to the bottom and scan the QR code with your smartphone device
Now, you should see Explorer load up on your smartphone device. You may need to wait for a moment for it to fully load depending on your smartphone.
6. Click on the Experiences tab (bottom right)
We can see there is a number eight because that is how many Experiences you currently have on Explorer.
If you need a refresher to learn how to create / add an experience, please click here.
This is the interface you see when you click on Experiences
7. Experience heading, showing you are on the right section
8. Experience location (this is the general location where that shows all the Experiences that are happening under this one location)
9. Select the filters to show specific Experiences (i.e. clicking on ALL will show all Experiences happening now and also upcoming ones)
10. Current status of the Experience (i.e. Now on)
11. Experience name
12. Location where Experience is held in. (i.e. Theater Entry 10 is a place that is inside Hollywood Park District as we saw in Step 8)
13. Photo of the Experience (a photo is always needed)
14. The Explore tab lets you click on other general areas that may contain other Experiences which isn’t in the vicinity of a certain area. (i.e. We have clicked on Hollywood Park District which means all Experiences that are part of Hollywood Park District will be shown)
Clicking into an Experience
When you click into an Experience (i.e. We have chosen Doctor Strange and the Multiverse of Madness), you will see the following:
1. Status of the Experience (i.e. Now On)
2. Experience name
3. Experience location
4. Click the back button to return to the Experiences page
5. Click the share button to share a link of the Experience you are currently on to a friend.
6. Description of the Experience
7. Selecting [TAKE ME THERE] will give you directions to the Experience location. If your location isn’t shared, you will need to select your starting location.
8. Selecting [FIND OUT MORE] will send you to an external website with more information on that Experience which could include where to buy tickets to the Experience
Connected Experiences
Continue to scroll down and you may see more Experiences listed at the bottom if they have been linked together. Connected Experiences mean that there are similar experiences happening at another location / happening at a different date. This is useful as customers will be aware of other similar experiences that may be suited to their taste.
9. If you have more than one Experience happening at the same location, you can see them here.
This is useful for your customers as they will know what other Experiences are occurring at the venue
10. As an example, let’s click on Wandavision
11. You will see a similar level of detail but with different information as you are now on another experience
12. The original Experience we have clicked on before can be seen at the bottom as part of the Connected Experiences since it has been linked as a similar experience
13. Click on [TAKE ME THERE] to get directions to where Wandavision is happening
14. We can see where the tenant is located on the map. In this example, Sofi Stadium is the location that is hosting this particular experience
15. You will need to select your starting location to be able to generate directions to Sofi Stadium. Alternatively, if you are within the vicinity of the area, you can share your location and it will automatically show directions based on where you currently are