Parent / child relationship

The feature and functionality of parent / child has been introduced as a way of forming a relationship between two or more clients. It allows content to be inherited and seen between the accounts.

The headings below include specific details on the parent / child relationship for that feature, the sections have been divided for your convenience, if needed.

What is a parent and child relationship?

Having a parent / child relationship will bring the added benefit of users saving time and effectively managing multiple accounts that are linked to one another. This means that content can be shared to other accounts without having to re-upload data, thus elevating the user experience.

The parent / child relationship primary function is to provide individual ownership and control of a venue, but at the same time combine content with other venues to create a symbiotic connected smart city.

To differentiate parent / child accounts inside PAM, you can refer to this photo below

Open

Icons / Icon Categories

Icon categories can be seen on the left-hand sidebar when users click into icons as well as seeing all available icons underneath their respective category in the same page. These changes are in both parent / child accounts.

1. All created icon categories is visible on the left-side of the screen

2. Click on [+ ADD CATEGORY] to add an icon category

3. Click on [+ ADD ICON] to add an icon

For more detailed information on icons, please click here.

Open

Parent account

Sharing icons with child accounts

Steps

1. In the PAM navigation menu, go to Library > Icons

2. Click on the pencil icon

3. Tick [SHARE CATEGORY WITH CHILD CLIENTS] to share all the icons that are inside this category with the child account.

You will need to make sure you choose the correct icon category that contains the icons you want to share.

4. Save changes

Child account

Seeing icons shared from parent account

Steps

We will now view the shared icon category (ARROWS) from the child account

1. In the PAM navigation menu, go to Library > Icons

2. The [ARROWS] category is now visible to the child account but faded because this came from the HPK001 parent account. To further help determine if a category is from a parent, we have removed the pencil and trash icons that you would normally see on the far left-side of each category

3. On the categories tab on the right-side, you can see all icon categories that are from HPK001

4. HPKRETAIL categories are visible to HPKRETAIL only as this is the child account

PARENT / CHILD ACCOUNT

Notable differences when a change is made in parent account and how it looks like in a child account

General summary of rules for icons / icon categories

3D Assets

Parent account

1. In the PAM navigation menu, go to Library > 3D assets

2. Grey share icon - means that the 3D asset has not been shared [DEFAULT OPTION]

3. Blue share icon - means that the 3D asset has been shared with a child/children (click on it to activate from grey to blue)

4. Orange share icon - means that the 3D asset has been shared and is being used by a child/children (will automatically appear if the child account is using the parent 3D asset)

5. You can search for 3D assets on the top-left

6. Select the [UPLOAD] button to upload a new 3D asset

Child account

Seeing 3D assets shared from parent account

Steps

1. In the PAM navigation menu, go to Library > 3D assets

2. You can search for 3D assets on the top-left

3. If a 3D asset has been shared with you from a parent account, it will be in a faded view

4. You will only be able to download the file by pasting it in a new tab after CLICKING on the paper icon

5. If a 3D asset was uploaded into the child account, it will look normal with no fade

6. You will be able to update (pencil icon) , download (paper icon) or delete (bin icon) these 3D assets

7. Select the [UPLOAD] button to upload a new 3D asset

General summary of rules for 3D assets

Digital Signs

Parent account

Overview and differentiating from child data

Steps
1. In the PAM navigation menu, go to 360 Studio > Digital Signs

2. You will see different signs on the map with different statuses. We will go through the 4 main statuses

3. Digital signs that are grey represent being linked to another account (i.e. child) and they are always smaller in size and not clickable. This will help you to differentiate if a sign belongs to an another account or to the account you are logged into.

Child account

Overview and differentiating from parent data

Steps
1. In the PAM navigation menu, go to 360 Studio > Digital Signs

2. The sign statuses have been explained in the parent account version of this. Please scroll up for clarity. You can also refer to the key section in the photo

3. Digital signs that are grey represent being linked to another account (i.e. parent) and they are always smaller in size and not clickable. This will help you to differentiate if a sign belongs to an another account or to the account you are logged into.

Both accounts

Digital Sign slots update

Steps
1. In the PAM navigation menu, go to 360 Studio > Digital Signs

2. Click on a digital sign. You can use the filters or search to make sure it’s an Interactive Kiosk or Directional Sign type.

3. On the right-hand side, you can see the slots are inverted in a black background and white text colour.

This is the current colour layout for the slots. No further action needs to be done. Continue to do the same process when creating digital signs.

However, if you were to see the reversed colour version, that would signify that the location DOESN’T BELONG to the account you are logged into. This applies for the child account.

This would look like the photo example below.

1. Blue Zone Parking is not inverted because the location belonged to HPK001. We are logged into HPKRETAIL in the photo

You can continue to use this location if you wish as it will not affect anything. Just remember that if you wish to change the contents of the location, you will not be able to do it because it doesn’t belong to your account.

Typing for a location inside the slots will show you which client (account) the location belongs to. There can be multiple names of the same locations from the same client account and multiple names of the same locations from different client accounts.

Just remember if a location slot is not inverted then it doesn’t belong to the account you are logged on to.

General summary of rules for Digital Signs

Experiences

Parent account

Overview

We will give an overview of what you can see when entering into your experiences page.
The parent account can view all created experiences but is unable to edit child created experiences.

Steps
1. In the PAM navigation menu, go to 360 Manager > Experiences

2. This is your filters section where you can click on different labels to show specific experiences. The default setting is everything except archive is enabled.

ARCHIVE: Any previous experiences that have already happened will remain in the system for you to refer to if needed in the future

ACTIVE: Any experiences that are currently happening

UPCOMING: Any experiences that is scheduled to happen in the future

HOLLYWOOD PARK (Parent account): Experiences created by this client will have their name next to the status if a user was logged in a child account to show that this experience wasn’t created by them.

HOLLYWOOD PARK RETAIL (Child account): Experiences created by this client will have their next to the status if a user was logged in a parent account to show that this experience wasn’t created by them

3. These are the experiences that have been created and now displayed on the page

4. Search bar

5. Other client’s name and status

6. Status only, which indicates this experience belongs to your parent account

7. Edit and delete button to modify experience

8. Click on [ADD EXPERIENCE] to create a new experience.
For help on filling out experience information, please click here.

Child account

Overview

Please scroll up to the parent overview for the full overview list as they are identical to child.
The child account can view all created experiences but is unable to edit parent created experiences.

Steps
1. Status

2. Edit and delete button

3. Other client’s name and status

4. You may notice that we have a parent and child experience combined together. This is called establishing connecting experiences which allows you to combine experiences to be seen and viewed at the same time.
This is also seen in the parent account
Learn more about connected experiences here

General summary of rules for Experiences

Destination / Messaging Dictionary

Parent account

Sharing Destination / Messaging Dictionary item to child account

Steps
1. In the PAM navigation menu, go to Dictionary > Destination Dictionary

2. Click on [+ NEW DICTIONARY ITEM]

3. You need to make sure ‘Unique Destination’ is disabled. This will enable the dictionary item to be shared to your child account.

Once everything has been filled and saved, the dictionary item can now be seen in the child account.

Parent account

Deleting a dictionary item with linked assets

Please remember that you can delete a dictionary item instantly if they have 0 linked assets.

Steps

1. In the PAM navigation menu, go to Dictionary > Destination Dictionary
2. Choose a dictionary item to delete. For this example, we will choose ATM
3. Tick the checkbox
4. Click on the red trash can to delete

5. Click on ‘delete' to confirm

6. This pop-up appeared because this dictionary item is linked to either a digital sign or to a location, which means it will not be able to be deleted until the link/s is removed.

7. Click on the number to see exactly where the dictionary item is linked with.

8. In this example, ATM is linked to 3 areas with the sign name and scene given to show you where to find the links. You will need to delete all linked assets before being able to delete the dictionary item permanently.

Child account

Seeing dictionary items shared from parent account

Steps

1. In the PAM navigation menu, go to Dictionary > Destination Dictionary

2. You can see which dictionary items are linked to the parent account with the label ‘Parent Client’ visible on the right-hand side

3. You are unable to edit or delete any parent account dictionary items

4. You can see which Dictionary Categories are linked to the parent account (Hollywood Park) and child account (Hollywood Park Retail). Clicking on a category will show all dictionary items that are linked in that category

Deleting a Dictionary Category - For both account types

Dictionary items that are not allocated to a category will automatically be defaulted into an ‘uncategorised' category. The same can be said for a Dictionary category being deleted with the dictionary items still inside.

Steps

1. In the PAM navigation menu, go to Dictionary > Categories

2. You can view what kind of categories you have displayed on your account

Deleting a category

3. Press the X button on any of the categories. For this example, we will delete the TRANSPORT category

4. An alert will pop-up saying the category that you want to delete currently has dictionary items inside.

5. By pressing delete, you will lose your chosen category and the dictionary items inside will be grouped into the uncategorised category

6. The changes will appear inside Destination dictionary or Messaging dictionary, depending on where the category was located when you deleted it. (i.e. if you deleted a destination dictionary category, you need to click inside Destination Dictionary and click on uncategorised of the account you are logged into)
So in the photo below, the child account is being used so you will click on the child uncategorised category

7. All the dictionary items that were related to the old category (i.e. Transport) can still be seen.

General summary of rules for Destination / Messaging Dictionary

Parking

Parent account

Overview

Steps
1. In the PAM navigation menu, go to 360 Manager > Parking

2. Click on the panel to show the information on the left-hand side (we have already done this on the photo)

3. You can see a list of the different parking lots that are able to be configurable whilst in the parent account

4. The buildings without a red border, you are able to click and edit the information. They are parent account parking buildings

5. The buildings that are traced with a red border signify that they are linked to the child account which means you are able to view them but unable to edit them when in the parent account

6. The key shows you the current status of the parking lots. This is only applied to parent created parking lots since you are in the parent account.

Child account

Overview

Steps

1. In the PAM navigation menu, go to 360 Manager > Parking

2. Click on the panel to show the information on the left-hand side (we have already done this on the photo)

3. You can see a list of the different parking lots that are able to be configurable whilst in the child account

4. The buildings without a red border, you are able to click and edit the information. They are child account parking buildings

5. The buildings that are traced with a red border signify that they are linked to the parent account which means you are able to view them but unable to edit them in the child account

6. The key shows you the current status of the parking lots. This is only applied to child created parking lots since you are in the child account.

General summary of rules for Parking

Scenes

Parent account

Overview

Steps
1. In the PAM navigation menu, go to 360 Manager > Scenes

2. We have combined the Last Active / Created columns together as one area
Last active: Shows when was the last time this scene was activated and by who
Created: Shows who created this scene

3. There is an additional column called Allow link to child

4. When this toggle is off, users will NOT be allowed to link this particular scene to the child account.
When this toggle is on, users will be allowed to link this particular scene to the child account.
Activating the toggle doesn’t mean a link has been established, it just means the child account now has the power to link their own scene with this particular parent scene.

5. A child scene has been linked to this scene, indicated by the black trigger card.

6. Select the dropdown to figure out which scene name in the child account is linked to this scene

7. We have a new section called scene triggers. This will help you locate where this child scene is.

8. Name of the scene inside the child account

9. Name of the child account

Both accounts

Deleting a scene

1. You cannot immediately delete a parent scene if there is a child trigger linked to it (as shown below).
You will have to log-in to the child account first and remove the link.

We will return to the child account and follow the steps below

2. Make sure that the child trigger scene is unlocked. (In this case it would be Emergency Lockdown)

3. When logged into the child account, find the correct child scene. In this example, the scene name is: Emergency Lockdown as the parent scene trigger is S09 - Emergency Lockdown which matches the parent scene name as the photo above.

4. You can either delete the scene. If you do this step then disregard the rest of the steps in this section.

5. Or you can click the edit button and change the current linked parent scene to another scene

These steps are for the child account

6. Select the dropdown to select a new parent scene to link with

7. Save changes

These steps are for the child account

Go back to your parent account, find the scene you want to delete.

7. You will receive a final warning that there may be linked scenes to it

8. Select delete if you wish to remove the scene.

Child account

Overview

Steps

Some of these steps have been elaborated in the parent account scenes section

1. Parent Scene Trigger: This is where we can see if a child scene is linked to a parent scene

2. You can see the names of the parent scenes which has been linked to the child scenes

3. To link a child scene to a parent scene, click the edit button

4. We will create a scene by pressing [ADD SCENE]

5. Fill in Name

6. Fill in Description

7. Save

8. Click on the edit button to go back to the newly created scene

9. Click on the dropdown and select a parent scene you want to link this scene with. In this example, we have linked it with S10 - Emergency - Shelter in Place

10. Save changes

11. Click on the dropdown of the same scene you just saved (we have already pressed it in this photo)

12. You will need to select REQUEST APPROVAL and get it approved before this parent scene trigger can be established together.

Managers or administrators who are requested to approve changes, can click on the dropdown (on step 10) and it will give them either an option to accept or decline the new changes.

General summary of rules for Scenes

Map Editor

Please be aware that you are able to continue using Map Editor as you usually would.
This section is all about highlighting the differences on Map Editor when you are logged into a parent or child account.

Both accounts

Overview - General

Steps

1. In the PAM navigation menu, go to 360 Planner > Map Editor

Active client (parent) boundary

2. You will be able to recognise where your active client boundary is, as it will be in a green border

3. It will be a red border for non-active clients (i.e. child)

4. We have added a client label for every boundary that’s created.
In the photo example, green is Hollywood Park (the parent) and red is Hollywood Park Retail (the child)

5. Use the Venues feature type to create a new boundary. Please trace it as how you would usually trace a building. Make sure all points are connected. Only the Venues feature type can give a green / red boundary that you see in the photo which depends on which account you are on .

6. On the sidebar you can see your own features. You will not be able to view or edit features from other accounts.

7. Use the filters section to show only certain features (i.e. selecting Stadium will only show stadium) to help reduce congestion on the map if it is crowded.

Comparison - Parent and Child view

Parent view

• Hollywood Park Retail is in red

Child view

• Hollywood Park is red

Map editor preview

Steps

1. Inside Map Editor, click on PREVIEW

2. Choose your starting destination. You can click on any location in the map (i.e. Retail Parking 3)

3. Choose your end destination. You can click on any location in the map (i.e. Office Building)

4. You can see how long it will take to walk between locations

5. The route that was created is shown from starting to end destination. You are able to adjust this within Map Editor if this wasn’t the correct or intended route between locations.

General summary of rules for Map Editor