Definitions
Below are the meanings of some key words users will be seeing throughout these knowledge base articles as well as inside PAM OS itself.
PAM Definitions
TERM | DEFINITION |
|---|---|
360 Manager | Single software platform for daily management of 360 Explorer, 360 Connect and 360 Reactive |
360 Explorer | 3D maps used for navigation. Customers access 360 Explorer via kiosks and mobile devices |
360 Connect | The customer interface used to access information on digital kiosks |
360 Reactive | The customer interface that delivers information to dynamic directional signs. 360 Reactive signs show the content created and managed as a Scene
|
Active Overrides | Implementing specific information at any time. By default, parking will be set by a Scene, and an Active Override replaces that information with that set by the Operator |
Active Scenes | The Scene currently in place across the project |
Destination Dictionary | For a destination to appear on any physical or digital sign, it must be added to the Destination Dictionary first. This ensures consistent naming conventions and spelling for all signs across your site |
Dictionary | The Dictionary is the central repository of written content for digital signage |
Digital Sign Identifier | Identifies each individual digital sign in the environment and allows flexibility in the naming convention. For example, an Interactive Kiosk can have an identifier as |
Digital Sign Manager | The Digital Sign Manager (DSM) is the software module used to control live digital sign content. Changes made in the DSM will update across site in real time. It is important to understand this is different from the environment used to plan content, which is not live. Note - to add a destination or message to a sign they must first added as a dictionary item and within Map Editor |
Environment | An environment refers to the location of our clients who use PAM to make changes to digital signs and kiosks for their location |
Experience | An experience is set up in PAM and listed on kiosks and digital signage, alerting customers of ongoing and upcoming events |
Feature | A shape or point on a map, for example a rectangle that represents a room, or a point that represents a bus stop |
Help Center | Your online PAM reference, with articles and training instructions |
Map Editor | The Map Editor controls how live maps are displayed and used by 360 Explorer, on kiosks and mobile devices. This is the software module that defines which destinations and paths of travel are shown to users. Note that the way in which a destination is added to Map Editor affects how it can be used and should be discussed with PAM when planning new content |
Messaging Dictionary | This allows the user to add regulatory information messages to Kiosks and Digital Sign Manager. Similar to destination dictionary, users must add information to messaging dictionary to ensure consisting naming and spelling for all signs across the site. For example, Please Remember to Social Distance |
PAM 360 | Customer touchpoints for navigation. For example, kiosks, directional signs, parking signs, 3D maps |
PAM Service Desk | All requests for help or service PAM are run through the PAM Service Desk. Submitting a ticket via PAM Service Desk is an essential step because it documents your request and activates the PAM team to help you in the quickest possible way, in accordance with your Service Level Agreement |
Parking Manager | A PAM feature that allows users to manage parking signage and adjust parking statuses, availabilities and rates when needed |
Playbooks | A Playbook is a series of Scenes that has been pre-planned to trigger at specific times over an event or day. For instance, most major experiences at your site will use a ‘Major Event Playbook’ that could be comprised of 3 Scenes: Inbound, During Event and Outbound |
Scenes | A Scene is a pre-set collection of digital content planned to address a specific scenario / situation. For instance, entrances and routes will vary between a typical weekday and the lead up to a major event at your project site, and scenes have been established to control sign content for these situations. A collection of scenes make a playbook for users to automatically switch when needed |
Sign Guidelines | The design specification and rules that drive how information is displayed. The master record of how signs are laid out and implemented |
Way-finding | The process of creating a space that customers can navigate themselves through and enhances their experience of the space. Primarily made up of physical and digital signs, but also landmarks such as lakes, parking lots, sculptures, trees etc. |