Creating a new experience

Owned by Justin Acuesta (Unlicensed)
Last updated: Feb 15, 2023 by Miassar (Mimi) Gebara
7 min read

In this article, you will learn how to create an experience. Experiences are events held at designated locations at your venue. Each experience contains important details such as dates, description, and where to find more information. Directions to reach the experience are issued to users through the Interactive Kiosk and Explorer maps.

Firstly you need to prepare your image/banner design for the experience:

  • Create a landscape image of your experience

    • Size: 1920px x 1080px

    • Save as a PNG or JPG or SVG file

  • Create a portrait image of your experience

    • Size: 1080px x 1920px

    • Save as a PNG or JPG or SVG file

  • Create a square portrait image of your experience

    • The difference between portrait and square portrait is a more zoomed in view.

    • Size 1080px x 1080px

    • Save as a PNG or JPG or SVG file

Creating an Experience

Steps
1. In the PAM navigation menu, go to 360 Manager > Experiences

2. On the bottom right, click on [ADD EXPERIENCE] to get started

BASIC INFO section

3. Enter the Experience Name (i.e. Teddy Bear Hunt)

4. Enter a Description of the experience

LOCATION section

5. Assign to Location toggle is enabled by default. You can disable this toggle if you just want to create an Experience without having a location

6. Type in the Location of where the experience is happening (i.e. our location is called Teddy Bear)

To learn how to create new locations, please click here

7. Select Feature type filter. Optional filter to narrow down locations by certain feature-types this means that only specific locations will appear based on the feature types you have enabled.

CONNECTED section

8. If you have another experience created and are interested in linking it with the experience you are currently creating / editing, you can make that other experience become the ‘main experience’

9. If you have another experience created, you can make the experience you are currently editing or creating (in our case it’s Teddy Bear Hunt) to become the main experience by selecting sub-experiences

To learn more about this section, please click here

DATES section

10. Hide date and time toggle is disabled by default. Activating this toggle means that the Experience date and time won’t be shown for this particular experience.

11. Select the Start date and Start time of the experience

12. Select the End date and End time of the experience

OPTIONS section

13. Show this experience on eXplorer map: activating this toggle will mean that this experience can be viewed and seen on the eXplorer map when the user scans a QR code to open up eXplorer

14. Override location name with experience: You can use activate this toggle if you want to use the name of an experience to replace the location name as the experience will be held there. (i.e. NFL Superbowl would replace Sofi Stadium)

15. Show this experience on banner slides: activate this toggle if you want this experience to be seen when banner slideshow is activated inside a directional sign.

16. Override location name on digital directional signs: activating this toggle will result in the location name being replaced with the experience name. In our case, this would mean TEDDY BEAR (this is the name of our location in step 6) will be seen as TEDDY BEAR HUNT (this is the name of our experience in step 3)

17. This setting appears for every toggle that is activated in the OPTIONS section. This means you can set how many days OR hours before the start date of an experience to show it earlier on explorer, digital directional signs, parking signs or kiosks. The benefit of showing an experience before the official start date is to generate public interest. For this example, we have set the experience to show on the eXplorer map 5 hours before the actual start time

18. You are able to change the number of days or hours at your discretion. (i.e. 365 days before / hours before can become 1 day before / hours before)

HAND OFF section

Directions subsection

19. Show Directions to Experience: You can set directions to show either days or hours before. In our case, directions will be shown 1000 days before to the experience location

20. QR Code Prompt: You can leave a small message on what you want to say underneath the QR Code.
The default is blank hence there is no words underneath the QR code preview.

Additional experience subsection

21. Tab Title: You can include an additional tab that shows more information or how to buy tickets to this experience. Default tab title is ‘Find out more’

22. Short Description: You can include a description on what your tab is about.
Default description is ‘For bookings and more information scan barcode with your phone’

23. Hand OFF URL: You can place your URL here so that when customers scan the QR code, they are taken to that URL instantly. (e.g. http://www.google.com so when you scan the QR code, you will be taken to Google’s website).

24. QR Code Prompt: You can leave a small message on what you want to say underneath the QR code

25. Disable during experience: Activating this toggle will disable the entire ‘Additional experience subsection’ tab if directions to the experience are being shown. (i.e. If directions are being shown to an experience 1000 days before, by activating this toggle, it means the additional experience subsection won’t be shown 1000 days before the start date of the experience). You can adjust this according to your needs

Experiences Slide Show section

26. Show information panel: Activating this toggle will make your experience be used as a Full-Screen experience

27. Show colour scheme in information panel: If step 23 is activated then activating this option will add the colour that you have set for this experience. The default colour scheme is a black background with white text

28. Assign this experience to these digital signs: Select this dropdown and tick the signs you want to display this experience on

29. Show this experience on these scenes: Select this dropdown and tick the scenes you want to display this experience to be displayed during

Graphics section

30. Background colour: Select your preferred background colour

31. Text colour: Select your preferred text colour. Choosing the colour is important as this is how your Experience will be shown both in the Kiosk and Explorer

32. You can select an icon that uses the Background Colour as it’s own background. You will need to upload your icon separately first to the icon library. In our example, the ANU logo is originally just an ANU logo without any background colour but since we have linked it to this experience, it now uses the teal green background as it’s own.

Feature Experience Background section

33. Upload landscape image 1920px(w) x 1080px(h)

34. Upload portrait image 1080px(w) x 1920px(h)

35. Upload square portrait image 1080px(w) x 1080px(h)

36. Click [SAVE] / [CREATE] to save updated changes or to confirm experience details

In this article, we have edited this existing experience, hence why you see [SAVE] but when creating a new experience, it would say [CREATE]

Open the Interactive Kiosk to preview the latest changes

37. In the PAM navigation menu, go to 360 Planner > Digital Signs

38. Select DIGITAL SIGN MAP tab

39. Click on an Interactive Kiosk Digital Sign (usually starts with 4.2 / the layout needs to say Interactive Kiosk)

40. Open up the link underneath SIGN ID

41. A new tab will open, go into it as this is the Interactive Kiosk. Click on the experience (star) button

42. Click on the Experience (Teddy Bear Hunt)

43. Now the experience is live and viewable on your map

44. Users are shown directions to reach the location from the kiosk they are at

45. Scan the QR code to get directions straight to your smartphone device to the ‘Teddy Bear Hunt’.
This opens up Explorer maps.

Video reference