Explorer allows is accessible when the user to scan the scans a QR code on an Interactive Kiosk using the camera on their smartphone device. This hands off Explorer to their mobile browser in a responsive and adaptive way which enhances the user experience as they now have a version of the Interactive Kiosk map on their smartphone.
This article has been divided up into different sections, for your convenience, if needed.
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The way Explorer is presented is influenced by the settings you configure inside PAM OS. To learn how to configure the search section of Explorer, click here. To learn how to configure the explore section of Explorer, click here. To learn how to configure the directory section of Explorer, click here. To learn how to configure the promotion section of Explorer, click here. To learn how to configure the experience section of Explorer, click here. |
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Supported Software for Explorer
Please remember to update your smartphone operating system to the latest version when prompted to avoid any potential performance and glitching issues. |
Accessing Explorer
For your customers to access Explorer, they scan the provided QR code upon reaching the venue and they will to gain access into being able to view and use Explorer.
If you want need to use Explorer on your phone and to see the changes you have made at your location but need access to the a QR code, please follow these next steps.
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To generate a QR code, you need to have created a an existing digital sign Refer to these articles if you need further clarification before proceeding further |
Once you have a working an existing digital sign, we can proceed.
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1. In the PAM navigation menu, go to 360 Planner > Digital Signs
2. Select Digital Sign Map DIGITAL SIGN MAP tab
3. Select your digital sign. (Remember that the digital sign layout needs to be say Interactive Kiosk or else you will not see the features in the next steps) Search / use the filter to find an Interactive Kiosk Digital Sign. Click on it once a sign is located.
4. Stay on the General GENERAL tab
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5. Scroll down to the bottom and you will see the QR code.
You can scan Scan the QR code with your smartphone to see it appear on your device instantly.
There will be two options at the bottom of the QR code
6. You can click on ‘download’ Click on [DOWNLOAD] to save a copy of the QR code and use it if you wish to print a hard copy and place it on physical signage at your location for customers to scan
7. You can click on ‘open link’ Click on [OPEN LINK] to open Explorer on your laptop / monitor. Although Explorer is predominantly designed for smartphones, having this option lets allows you see and to use Explorer on your computer device if you don’t have access to a smartphone
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You can also gain access to a QR code in the dashboard page of PAM OS.
1. Notice the QR code on the dashboard page. Scan it with your smartphone to gain access.
2. Select this icon to download the QR code. This allows you to print a physical copy to be printed and be used by your customers.
3.
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Select this icon to copy the QR code and paste it on another tab in your browser.
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Introduction to Explorer
There are four five main icons at the bottom of Explorer where users can click for more information.
1. Search
2. Explore
3. Directory
4. Promotions
5. Experiences
Within Explorer users will be able to:
Explore the ma
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the map
On the right-hand side of the screen, you can do the following:
Select the compass to recenter to North
Select 2D or 3D mode view
Enable light or dark map mode
Share your device location
On the bottom of the screen, you have access to:
Quick Link Filter Icons (i.e. Click on an icon, for example Coffee, and this will show you all the available places that serve Coffee)
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Get directions to and from a location
1. Click on a location in the map that you want to arrive at
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2. Select the location you are going to come from (i.e. TheaterLake Park)
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3. You are given the directions and from your starting location with an estimated journey time and distance.
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Search for locations or experiences and view experiences
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Locations, see all Experiences section and view Experience details
Notice that the number 10 on the Experiences section represents the number of experiences Explorer currently contains.
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Search a tenant on from the directory section and find information on them
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click on a tenant to view more details about it
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Select and check a range of available promotions that a tenant is offering
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Directory Tab
Inside this tab , it will contain contains all the tenants that have has been created for your location. You are able to create your own tenants in
To create / edit / remove tenants completely, you need to do it inside PAM.
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To learn more about tenants, please click here. |
Introduction to the Directory Layout
This is the location that contains all your tenants
This is the different categories that can be clicked to filter and show specific tenants
These are all the tenants
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under the filter of
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“SERVICES” and are found in
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“Hollywood Park District”
The Explore section contains different locations at the bottom
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which can be clicked to show different tenants at different locations
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In this example, we have clicked on
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“Hollywood Park District” as indicated
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on the
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top of the
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screen.
The other location names will be faded out
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Customising the Explore section in Directory Layout
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Please don’t confuse this with the Explore tab but this part will focus on the Explore section on the bottom when you click in Directory. |
The purpose of the Explore section is to show tenants at different locations. Instead of showing everything at once but in different locations on the map, if If someone is in the Retail District location, all they have to do is click on Retail District and only those tenants that have been linked to appear in locations inside Retail District will appear. This makes the user experience easier and avoids confusion.
By default, if you elect not to upload a photo, the grey background will be applied to the location name as we can see with Retail District.
To learn how to add photos to your location name and customise what location names you want to see, please click here.
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As a general rule, a location won’t appear in the Explore section until you link a tenant with it AND have enabled it’s settings to appear. This is important as some locations may have been could be linked but it hasn’t been enabled to show up in the location.
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Welcome Screen Layout
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While the screen is loading on your smartphone, you may see a loading circle appear. This can give you a quick indication of how long it takes for Explorer to load. This should not take more than a few seconds.
An example of this is shown below
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For uploading a welcome screen, the image needs to be a minimum 480 x 480 px and in PNG format if you wish to upload |
Explorer allows you to upload an image to help welcome that welcomes users into Explorer.
This is the default image that is used. ( You cannot disable this feature to show no image)
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as uses the default image or your own image.
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Here are some other examples of how an image can other images look like should the user you upload their your own.
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How to upload a welcome screen
You will need to ensure you have a your log-in details to the correct PAM account for you to configure this section
Steps
1. In the PAM navigation boardmenu, go to 360 Manager Planner > Digital Signs
2. Click on the SIGN CONFIGURATION tab
3. Click on Interactive Kiosk
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5. Make sure that you have selected chosen SCREEN SAVER MODE
6. Select UPLOAD to upload your own image.
Please remember that the image must be a minimum 480 x 480 px and in a PNG file.
(We have already uploaded an image so we will be using what you see in the photo below)
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8. Go into DIGITAL SIGN MAP
9. Choose a digital Search / use the filters to find and click into an Interactive Kiosk sign
10. Scroll to the bottom and scan the QR CODE on your smartphone device
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11. You should now see the image appear
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For more specific details on how to use different images at different Interactive Kiosks at once and for more information, please click here |
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My Current Location Details
Explorer allows a user to use their current location when wanting needing directions to a destination. A user that has scanned a QR Code from a kiosk may might not remain in the same area, and with this feature , they can use their own location to find their way to different destinations easier and faster.
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2. The user can either click [SKIPSHARE NOW] or [SHARE NOWSKIP] to sharing share or not share their location.
We will click share now for this example.
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If a user’s location is switched offturned off, and they press [SHARE NOW], they will receive the following message.
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You can Selecting [OK] will turn on your location via your smartphone device settings. If turning on location doesn’t seem to workautomatically.
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Alternatively, you may also need receive this notification, which reminds you to turn on permissions from the actual browser to allow your location settings on your smartphone to be shared.
The following steps are for users of the Goggle Chrome browser.
3. Click on the Lock symbol
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4. Click on Permissions
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5. Enable Locations
Tap on your screen when done, refresh the page and click Share now
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able to activate them in Explorer
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If your settings are correct, your current location will pop up on Explorer map as shown on the photo below.
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If you are still unable to turn on your location, you will need to go into your phone settings and turn on your location manually. |
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Using current location to reach a destination
Now that the user’s current location pops up, let us search for a location in Explorer to get to.
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4. You can see an overview of the map and the distance between your current location and your chosen destination (i.e. Entry 8)
5. Select [TAKE ME THERE]
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START]
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WARNING You might notice that the map may move around on it’s own when you start to get directions to your location. This means it is using the compass feature on your smartphone. Wherever your smartphone is facing, (i.e. if you start walking towards the right, the compass will also go in that direction on Explorer) that will also be the same direction you will face on the map. |
6. A view of your current location and your chosen destination appears
7. Press the END button to exit once you have reached the destination
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Searching for a location
While searching for another starting location, your current location will now appear as an option (as long as it remains turned on)
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8. When moving the map around, a location icon will pop up. This icon is the recenter button. Selecting this button will return you back to the correct view which lets you see your location and your destination.
This recenter button is only visible when you are sharing your location
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The recenter button will return you back to the view you were last on. For example, if you were facing a certain direction when you first generated directions to a location, then the recenter button will return you back to that same direction. |
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What if I turn off my current location?
When the user’s current location is switched off or if they decide to switch it off while continuing to use using Explorer, they will see the following in their results:
The
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My Location will
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be read as
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Scanned Location
The user’s
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scanned location is not their current location but the Interactive Kiosk location
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Scanned Location is the Interactive Kiosk locationwhere the user originally scanned the QR code from. If the user’s location IS NOT shared,then by default |
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every time a user searches for directions to a location, the starting point will always be the Interactive Kiosk even if the user has left and moved into another area |
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If a QR code was scanned from the dashboard (PAM OS homepage), it will not show any scanned location / starting location because that specific QR code does not belong to any Interactive Kiosk. |
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Manually change
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Scanned Location
The user is advised to keep their location on to prevent Start Scanned Location from being the default modelocation.
The only other alternative to this is that the user manually selects where they currently are on the map (assuming they know where they are) if they do not want to share their location/unable to share their location.
Steps
1. Press the X button to remove Start Scanned Location (Interactive Kiosk Location)
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2. We will choose North Plaza as our “From LocationLocation”
3. The route has now updated to show how to get to Entry 8 from North Plaza
4. Press start to begin your journey
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What happens if I share my location but I’m
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too far away?
If a user wants to share their location but are is far away from the venue / not at the venue then Explorer has been designed to track this and will send a prompt to users, letting them know that a route is not possible to be given because they aren’t there. Even if users have access to a QR code and have scanned it on their smartphone, they will still receive a prompt.
This is the prompt that the user will get once they have shared their location the first time.
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The user can proceed continue to still use Explorer but if they decide they want personalised directions to a certain location and wants to use , their location as the starting point then they will get another prompt as shown below.
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Having these warnings pop up will tell the user that they are out of range and the navigation route is not must be turned on. If the location is on but they are too far away, no personalised directions will be shown and they will be met with “Sorry, directions not available between these locations”.
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This warning will alert the user that they may be out of range and / or a personalised navigation route is not yet available. This lets Explorer to be used and enjoyed by users those who are within the venue.
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