Managing QR Code hand off in Experiences

Owned by Miassar (Mimi) Gebara
Last updated: Feb 15, 2023
5 min read

A URL can be customised to provide users with ‘Additional Experience Information’, such as booking tickets or more information. The QR Code hand-off to ‘Additional Information’ coincides with ‘Directions’ that provide a blue line navigation guiding visitors to the experience location.

In this article, we will show you how you can configure ‘Additional Experience Information’ and how to schedule at what point prior to an experience (Hours or Days), you would like to highlight directions to that experience.

 

The two functions of the QR code when scanned is to

  • Provide a link to either a ticketing page or information page about the experience

  • Directions to guide users to reach the experience.

The information below consists of more details on Scheduling/ Using QR codes in Experiences.
The sections have been divided for your convenience, if needed.

Hand Off Section

For the complete detailed list on how to create an experience, please click here
This article will only be describing the location and handoff sections

Steps
1. In the PAM navigation menu, go to 360 Manager > Experiences

2. On the bottom right, click on [ADD EXPERIENCE]

If the Assign to location toggle button is enabled then you will be able to see the Experience in Interactive Kiosk. You can proceed with this article. If the toggle button is disabled, you will need to activate it first before continuing with the this article.

HANDOFF

Directions subsection

3. “Show Directions to Experience” you can set this to either days or hours before. (i.e. Directions are shown to the experience if it is set 2 days before an experience begins)

4. QR Code Prompt
Underneath the QR Code, you are able to include a small message to attract attention (i.e. Take me there)

5. You can scan the QR Code to get directions to an experience on your smartphone

6. This is how the Directions tab looks like as a whole

Additional Experience Information subsection

7. Tab title - The default title is “Find out more”, you can change this to another title if you wish to do so

8. Short Description - The default description is “For bookings and more information scan barcode with your phone” You will be able to change this to another description if needed

9. Hand Off URL - Put in the URL of the website you wish to appear when the QR Code is scanned.
In this example we have used https://www.ticketmaster.com.au

10. QR Code Prompt
Underneath the QR Code, you can choose to include a small message or keep it blank

11. Activate the Disable during Experience toggle if you wish for the ABOUT tab to be disabled when directions to an experience are being showed.
This will disable the entire Additional Experience Information subsection

12. You can scan the QR Code to reach the website of the experience or buy tickets depending on what website you put on in Step 8.

13. This is how the Find Out More tab looks like as a whole

14. Click on [CREATE] to save changes

Once again, please be aware that you have to fill out all the information when creating an experience. You will not be able to select [CREATE] until all the other sections have been filled in.

We are only showing you the HAND OFF section in this article.
For more help on completing the rest of the sections in Experiences, please click here

How to view Experiences on Interactive Kiosk

Now we want to view how the QR Code and the different tabs look like on the Interactive Kiosk

Steps

1. In the PAM navigation menu, go to 360 Planner > Digital Signs

2. Select DIGITAL SIGN MAP tab

3. Select an Interactive Kiosk Digital Sign

4. Click on Sign ID (this will take you to a new tab)

5. Click on the search icon

6. In this example, we have searched up “Shang” to find “Shang-Chi

7. Select “Shang-Chi”

We can see the Experiences card along with the tabs that are shown below.

8. This is how the Directions subsection looks like on Interactive Kiosk

9. You can see Directions from where the Interactive Kiosk is all the way to the location of the Experience. In this example, Shang-Chi is held at Theater.

10. This is how the Additional Experience Information subsection looks like on Interactive Kiosk