User Type and Permissions

Owned by Justin Acuesta (Unlicensed)
Last updated: Mar 20, 2024 by Miassar (Mimi) Gebara
7 min read

In this article, we are going to compare the different permissions that come along with different user types. Depending on your user type, e.g. Planner, you may notice some restrictions on the availability of features on your account. This may be the reason why users cannot locate some features when making content changes. It is always recommended to check your user type to be aware of your level of permissions.

Below will be a brief outline of each user type followed by a comparison of the varying level of permissions for different user types.

User Types

Administrator

Administrators use PAM to set up user accounts, access data and add / update information to the PAM platform. The Administrator will add in new buildings, roads or pedestrian ways, then work with the Planner to make sure all the implementation steps are completed. Finally, the Administrator is responsible for implementing new scenes and playbooks into PAM.

Manager

Managers keep the project running and is responsible for making sure the visitor experience is optimal. The primary responsibility, therefore, is to make sure all navigation touchpoints are providing accurate information. For the most part, that means making sure the correct scene is activated and operating, and that signs are showing the right information. The Operations Manager will also identify updates that are necessary to improve the overall visitor experience.

Planner

Planners work in conjunction with the management team to understand how vehicles and pedestrians make their way through the project and plan content accordingly. This process is expected to be continuous, and evolve as operational learnings are recognised within the environment. The Planner uses PAM to document all this information and record the exact location and content of each planned sign.

Agent

Agents have a lower amount of privileges and report to Managers. They are usually tasked with a single, specific purpose which is generally updating content based on requests raised up by Administrators, Planners and Managers. For example, when duplicating a scene they may be solely tasked with updating the digital signs. Another example is they may be tasked with opening and closing parking lots. Any content changes an Agent makes will require approval by a Manager or Administrator before changes are published live.

Content Manager

Content Managers have the least amount of privileges. They only have access to add content into the Experience and Tenants.

Permissions

Dashboard

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View dashboard

✅

✅

✅

✅

✅

Can see widgets for Mobile Explorer, Experiences and Tenants

360 Manager > Digital Signs

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

Tab: SIGN CONFIGURATION

Ability to update global configuration settings for different signs

  • Interactive Kiosk

  • Directional Sign

  • Parking Lot Sign

  • Full Screen Experiences

✅

Have to unlock scenes before making changes

✅ & ❌

Have to unlock scenes before making changes

❌



❌

 

❌

Tab: DIGITAL SIGN MAP

Ability to select and view signs

✅

✅

✅

✅

❌

Tab: DIGITAL SIGN MAP

Undo sign changes

✅

✅

✅

❌

❌

Tab: DIGITAL SIGN MAP

Save sign changes

✅

✅

✅

❌

❌

Tab: DIGITAL SIGN MAP

Edit Full Screen Experience sign/s:

Layout

Screen Orientation

✅

✅

✅

❌

❌

Tab: DIGITAL SIGN MAP

Edit Interactive Kiosk sign/s:

GENERAL TAB

Layout

Kiosk Location

Show Kiosk Location checkbox

Directions Bar

Messaging Slot Bar

Show Directions checkbox

Show Clock checkbox

Map Configuration

Quick-link checkboxes

External Search Locations checkbox

Search Settings

Explorer QR code handoff - Download and Open

✅

✅

Planner cannot change layout but can do everything else

✅

Manager
cannot change layout but can do everything else

❌

❌

Tab: DIGITAL SIGN MAP

Edit Interactive Kiosk sign/s:

MENU TAB

Enable Directory with kiosk

Configure Content Source location

Configure Options Landing page

 

Adjusting these icon colour options can only be done globally in SIGN CONFIGURATION TAB

[Configure Explore Icon colour

Configure Search Icon colour

Configure Experiences Icon colour

Configure Directory Icon colour]

✅

✅

✅

❌

❌

Tab: DIGITAL SIGN MAP

Edit Interactive Kiosk sign/s:

IDLE SCREEN TAB

Show and Adjust Start after seconds

Configure Screen Saver Mode

Configure Advertising Mode

✅

✅

✅

❌

❌

Tab: DIGITAL SIGN MAP

Edit Directional sign/s:

Layout

Sign type

Location Slots

Messaging Slots

✅

✅

Planner cannot change layout or sign type

✅

Manager
cannot change layout or sign type

❌

❌

Tab: DIGITAL SIGN MAP

Edit Parking Lot sign/s:

Layout

Sign type

Parking Lot Name

Show Rates checkbox

Show Available Spaces checkbox

✅

❌

Planner can only tick rates and available spaces

❌

Manager can only tick rates and available spaces

❌

❌

Tab: DIGITAL SIGN MAP

Activate Reactive

✅

✅

✅

✅

❌

Tab: DIGITAL SIGN MAP

Change scenes

✅

✅

✅

✅

Can edit their duplicate scenes but will need approval for changes to be live.

❌

Tab: DIGITAL SIGN MAP
Left Sidebar Navigation

  • Search for Digital Signs

  • Use filters

  • Access list of all created Digital Signs

✅

✅

✅

✅

❌

Digital Sign Download (next to save button)

  • Download Saved Digital Sign Data CSV

✅

✅

✅

✅

❌

360 Manager > Map Editor

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View map

✅

✅

✅

✅

❌

Ability to create, edit, undo, delete and save Feature Tools and their Properties

✅

✅

✅

❌

 

❌

Change scenes

✅

✅

✅

✅

❌

View and edit features on all scenes

✅

✅

✅

✅ & ❌

Agent can ONLY do this on scenes they created

❌

Publish and discard changes made on scenes

✅

✅

✅

✅ & ❌

Agent can ONLY do this on scenes they have access to

❌

Left Sidebar Navigation

  • Search for Assets

  • Use filters

  • Access list of all created Assets

✅

✅

✅

✅

❌

Map Editor Download (next to save button)

  • Download GeoJSON

✅

✅

✅

✅

❌

360 Manager > Parking Manager

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View map

✅

✅

✅

✅

❌

Ability to edit, undo, delete and save changes to Parking Configurations

✅

✅

✅

❌

 

❌

Change scenes

✅

✅

✅

✅

❌

Configure live overrides

✅

✅

✅

✅

❌

360 Manager > Scenes

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

Add new scene/s

✅

✅

✅

✅

❌

View scene/s

✅

✅

✅

✅

❌

Search scene/s

✅

✅

✅

✅

❌

Unlock and lock scene/s

✅

❌

Planners can only unlock and lock duplicated scenes

❌

Managers only unlock and lock duplicated scenes

❌

❌

Edit / save / delete scenes



✅

❌

Planners can edit / save / delete scenes they created or duplicated scenes

❌

Managers can edit / save / delete scenes they created or duplicated scenes

❌

Agents can edit / save / delete scenes they created or duplicated

❌

Activate scenes

✅

✅

✅

❌

 

❌

Duplicate scenes

✅

✅

✅

✅

 

❌

Approve scenes

✅

✅

✅

❌

❌

Decline scenes

✅

✅

✅

❌

❌

360 Manager > Experiences

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View experience/s

✅

✅

✅

✅

✅

View archived experience/s

✅

✅

✅

✅

✅

Search experience/s

✅

✅

✅

✅

✅

Add experience/s

✅

✅

✅

✅

✅

Edit experience/s

✅

✅

✅

✅

✅

Save experience/s

✅

✅

✅

✅

✅

Delete experience/s

✅

✅

✅

✅

✅

Dictionary > Destination Dictionary

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View destination dictionary

✅

✅

✅

❌

❌

Search destination dictionary

✅

✅

✅

❌

❌

Filter destination dictionary by category

✅

✅

✅

❌

❌

Add destination dictionary

✅

✅

✅

❌

❌

Edit destination dictionary

✅

✅

✅

❌

❌

Save destination dictionary

✅

✅

✅

❌

❌

Delete destination dictionary

✅

✅

✅

❌

❌

Dictionary > Messaging Dictionary

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View messaging dictionary

✅

✅

✅

❌

❌

Search messaging dictionary

✅

✅

✅

❌

❌

Filter messaging dictionary by category

✅

✅

✅

❌

❌

Add messaging dictionary

✅

✅

✅

❌

❌

Edit messaging dictionary

✅

✅

✅

❌

❌

Save messaging dictionary

✅

✅

✅

❌

❌

Delete messaging dictionary

✅

✅

✅

❌

❌

Dictionary > Tenant Directory

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View tenant directory

✅

✅

✅

❌

✅

Search tenant directory

✅

✅

✅

❌

✅

Filter tenant directory by category

✅

✅

✅

❌

✅

Add tenant directory

✅

✅

✅

❌

✅

Edit tenant directory

✅

✅

✅

❌

✅

Create promotions

✅

✅

✅

❌

✅

Edit promotions

✅

✅

✅

❌

✅

Save tenant directory

✅

✅

✅

❌

✅

Delete tenant directory

✅

✅

✅

❌

✅

Dictionary > Categories

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View categories

✅

✅

✅

❌

❌

Edit categories

✅

❌

❌

❌

❌

Save categories

✅

❌

❌

❌

❌

Reorder categories

✅

❌

❌

❌

❌

Add categories

✅

❌

❌

❌

❌

Delete categories

✅

❌

❌

❌

❌

Library > Operations manual

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View operations manual

✅

✅

✅

✅

❌

Library > Icons

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View icons

✅

✅

✅

❌

❌

Edit icons

✅

✅

✅

❌

❌

Add icons

✅

✅

✅

❌

❌

Save icons

✅

✅

✅

❌

❌

Library > Icons > Icon categories

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View icon category

✅

✅

✅

❌

❌

Edit icon category

✅

✅

✅

❌

❌

Add icon category

✅

✅

✅

❌

❌

Save icon category

✅

✅

✅

❌

❌

Delete icon category
Icon category presets cannot be deleted. Only created icon categories can be deleted.

❌

❌

❌

❌

❌

Library > 3D assets

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View 3D assets

✅

✅

✅

❌

❌

Upload 3D assets

✅

✅

✅

❌

❌

Edit 3D assets

✅

✅

✅

❌

❌

Delete 3D assets
3D asset presets cannot be deleted. Only uploaded icon categories can be deleted.

❌

❌

❌

❌

❌

Users

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View list of users

✅

❌

❌

❌

❌

Add new user

✅

❌

❌

❌

❌

View my profile

✅

✅

✅

✅

❌

Settings

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View Systems & Display Settings

✅

❌

❌

❌

❌

Edit and save changes to Systems & Display

✅

❌

❌

❌

❌

View Branding Settings

✅

❌

❌

❌

❌

Edit and save Branding

✅

❌

❌

❌

❌

View Map Styles and Configuration Settings

✅

❌

❌

❌

❌

Edit and save Map Styles and Configuration

✅

❌

❌

❌

❌

Edit and save Distance Ring Configuration settings

✅

❌

❌

❌

❌

View Log Settings

✅

❌

❌

❌

❌

Apply Log Filters

✅

❌

❌

❌

❌

Help

Action

Admin

Planner

Manager

Agent

Content Manager

Action

Admin

Planner

Manager

Agent

Content Manager

View knowledge-based articles for assistance

✅

✅

✅

✅

❌

Related articles
Settings
Single user access
Adding and updating user details