Occasionally there may be instances when users need to make changes to content and they stumble upon the following notice (photo below) when they open Digital Signs, Map Editor or Parking Manager.
Seeing this results in the user unable to make any changes until the listed scene ( 01-S01-Default Scene) has been unlocked.
This article will help users unlock their scene to successfully make changes to content.
To unlock scenes, only an Admin account will be able to make this change.
Refer to our User Type and Permissions article for more context.
Please remember to check your user type before proceeding with this article.
Why a scene needs to be locked in the first place?
A scene is locked in order to be activated when a certain scene with specific contents has to be used. (i.e. an emergency has occurred so an emergency scene content needs to be used right now)
How to unlock a scene
A scene (i.e. Default Scene) that is locked is seen universally regardless if a user enters into Digital Signs, Map Editor or Parking Manager. This means that unlocking a scene will also be seen universally as unlocked.
Please be aware that there are multiple scenes and this process can be applied to any scene that has been made in your PAM environment. For this article, we will be unlocking the default scene when we are using Digital Signs.
Steps
On the PAM navigation menu, go to 360 Manager > Digital Signs > Digital Sign Map
Click on a Digital Sign
If your scene is locked, the blue information board will pop up and will prompt you to unlock it.
All content and functionality in the Digital Sign is disabled and unable to be clicked on.
4. Go to 360 Manager > Scenes
5. Locate the right scene you want to unlock
6. Click on the shaded lock-pad located on the right-hand side to unlock the scene
7. To view the unlocked scene, we will go back to our Digital Signs page
8. Click on the same Digital Sign chosen in step 2 or any other sign available
9. The blue information board has now disappeared meaning that the scene has been unlocked and all functionality has now returned for you to make changes to the Digital Sign
As mentioned in the beginning of the article, unlocking a scene is a one-off click and is universally seen as unlocked regardless if a user enters into Digital Signs, Map Editor or Parking.
HINT: Please remember to always save changes no matter how small AND if other pages are opened in different tabs, you must refresh them for the changes to be seen.
For example, in this article, the user may have Scenes and Digital Signs opened in different tabs. When Scenes have been modified and saved, the Digital Signs tab needs to be refreshed to see the new changes.
Related articles
Creating and activating scenes
Duplicating scenes