Explorer allows the user to scan the QR code on an Interactive Kiosk using the camera on their smartphone device. This hands off Explorer to their mobile browser in a responsive and adaptive way which enhances the user experience.
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The way Explorer is presented is influenced by the settings you configure inside PAM OS. To learn how to configure the search section of Explorer, click here. To learn how to configure the explore section of Explorer, click here. To learn how to configure the directory section of Explorer, click here. To learn how to configure the promotion section of Explorer, click here. To learn how to configure the experience section of Explorer, click here. |
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Supported Software for Explorer
Please remember to update your smartphone operating system to the latest version when prompted to avoid any performance and glitching issues. |
Accessing Explorer
For your customers to access Explorer, they scan the provided QR code upon reaching the venue to gain access into using Explorer.
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7. You can click on [OPEN LINK] to open Explorer on your laptop / monitor. Although Explorer is best designed for smartphones, having this option allows you to use Explorer on your computer device if you don’t have access to a smartphone
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Introduction to Explorer
There are five main icons at the bottom of Explorer where users can click for more information.
1. Search
2. Explore
3. Directory
4. Promotions
5. Experiences
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Select and check a range of available promotions that a tenant is offering
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Directory Tab
Inside this tab contains all tenants that has been created for your location.
To create / edit / remove tenants completely, you need to do it inside PAM.
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To learn more about tenants, please click here. |
Introduction to the Directory Layout
This is the location that contains all your tenants
This is the different categories that can be clicked to filter and show specific tenants
These are all the tenants under the filter of “SERVICES” and are found in “Hollywood Park District”
The Explore section contains different locations at the bottom which can be clicked to show different tenants at different locations
In this example, we have clicked on “Hollywood Park District” as indicated on the top of the screen.
The other location names will be faded out
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Customising the Explore section in Directory Layout
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Please don’t confuse this with the Explore tab but this part will focus on the Explore section on the bottom when you click in Directory. |
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By default, if you elect not to upload a photo, the grey background will be applied to the location name as we can see with Retail District.
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As a general rule, a location won’t appear in the Explore section until you link a tenant with it AND have enabled it’s settings to appear. This is important as some locations could be linked but hasn’t been enabled to show up in the location.
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Welcome Screen Layout
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You need your image to be a minimum 480 x 480 px and in PNG format |
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Here are some other examples of how other images look like should you upload your own.
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How to upload a welcome screen
You need to have your log-in details to the correct PAM account for you to configure this section
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For more specific details on how to use different images at different Interactive Kiosks at once and for more information, please click here |
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My Current Location Details
Explorer allows a user to use their current location when needing directions to a destination. A user that has scanned a QR Code from a kiosk might not remain in the same area, and with this feature they can use their own location to find their way to different destinations easier and faster.
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If you are still unable to turn on your location, you will need to go into your phone settings and turn on your location manually. |
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Using current location to reach a destination
Now that the user’s current location pops up, let us search for a location in Explorer to get to.
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4. You can see an overview of the map and the distance between your current location and your chosen destination (i.e. Entry 8)
5. Select [START]
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WARNING You might notice that the map may move around on it’s own when you start to get directions to your location. This means it is using the compass feature on your smartphone. Wherever your smartphone is facing, (i.e. if you start walking towards the right, the compass will also go in that direction on Explorer) that will also be the same direction you will face on the map. |
6. A view of your current location and your chosen destination appears
7. Press the END button to exit once you have reached the destination
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8. When moving the map around, a location icon will pop up. This icon is the recenter button. Selecting this button will return you back to the correct view which lets you see your location and your destination.
This recenter button is only visible when you are sharing your location to reach a destination.
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What if I turn off my current location?
When the user’s current location is switched off or if they decide to switch it off while still using Explorer, they will see the following in their results:
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Scanned Location is the Interactive Kiosk locationwhere the user originally scanned the QR code from. If the user’s location IS NOT shared,then by default every time a user searches for directions to a location, the starting point will always be the Interactive Kiosk even if the user has left and moved into another area. |
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Manually change Scanned Location
The user is advised to keep their location on to prevent Scanned Location from being the default location.
The only other alternative to this is that the user manually selects where they currently are on the map (assuming they know where they are) if they do not want to share their location/unable to share their location.
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4. Press start to begin your journey
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What happens if I share my location but I’m too far away?
If a user wants to share their location but is far away from the venue / not at the venue then Explorer has been designed to track this and will send a prompt to users, letting them know that a route is not possible to be given because they aren’t there. Even if users have access to a QR code and have scanned it on their smartphone, they will receive a prompt.
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