In this article, we will show you how Connected Experiences work.
The concept of Connected Experiences is having a Main Experience and ‘connecting’ other Experiences that may be related. Having this feature increases customer awareness and engagement that while the experience they attend is happening, there are other experiences available for them to see and enjoy.
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Establishing a Connected Experiences link
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The process of creating experiences remains the same. We have an article related on how to fill out a new experience. Please click here |
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A friendly reminder that you need to fill in the rest of the experiences information if you are creating a brand new experience or else progress will not be saved. |
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Main Experience section
By choosing this section, you will make your current experience (the one you are editing right now) become a sub-experience. This will also disable you from making any sub-experience selections for this experience.
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7. Pre Game Interviews is now a sub-experience of Dallas Cowboys vs Los Angeles Rams
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Sub-experience section
By choosing this section, you will make your current experience (the one you are editing right now) become the main experience. This will also disable you from making any main experience selections in this current experience.
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7. Dallas Cowboys vs Los Angeles Rams is our main experience with two sub-experiences below
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Viewing and Interpreting your Connected Experiences in the Experiences page
Steps
1. In the PAM navigation menu, go to 360 Manager > Experiences
2. These are normal experiences without any Connected Experiences affiliation 3. This is the main experience as indicated by the sub-experiences directly below it
43. These are the sub-experiences
4. This is a normal experience without any Connected Experiences affiliation
5. You can use the dropdown arrow to hide sub-experiences if needed
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Connected Experiences with a Parent / Child Relationship
We will show you how Connected Experiences looks like inside a parent / child relationship.
View from a Parent Account
Steps
1. In the PAM navigation menu go to 360 Manager > Experiences
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GENERAL RULES
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View from a Child Account
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2. Notice that you can see the Connected Experiences of the parent account. We have not linked You cannot link a Connected Experience with the child created experience as the main experience yet in this examplein a child account. However, you can create main and sub experiences with the content inside your child account.
3. You can click on the dropdown to hide the Connected Experiences if you wish
4. You can recognise which experience belongs to another client account (parent account) if they have a black label which is a label of the account name. You will not be able to edit these experiences
5. Experiences belonging to your account won’t have show black labels but will continue to show have status labels (i.e. UPCOMING)
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GENERAL RULES
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Making Parent / Child Experiences become Connected Experiences
We will show you how to link experiences from different accounts together as long as they have an established parent / child relationship. This means that the accounts need to be linked together to see the changes appear.
In this article:
HPK001 Hollywood Park = Parent account
HPKRETAIL Hollywood Park Retail = Child account
HPK001 Hollywood Park Point of view
Steps
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We have logged into our HPK001 Hollywood Park as that is the parent account |
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2. Select the edit button on an experience. We will edit DALLAS COWBOYS VS LOS ANGELES RAMS
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3. Go to the CONNECTED section
4. Choose the sub-experience subexperience tab
5. Click on a child-created experience to be a sub-experience. In this case, we will add LOS ANGELES RAMS SHIRT SIGNING. You can have both Parent and Child created experiences to be a sub-experience
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7. You can see the connected experiences now has a child created experience as an established link
8. You can see that the faded out black label (indicates the experience belongs to another account but is currently upcoming) is with the child experience which confirms that the link was established properly
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HPKRETAIL Hollywood Park Retail Point of view
You will not be able to establish any link with a Parent created experience. This means that it cannot become a main experience or sub-experience for a child-created experience. For a child account, you will only have normal functionality.
Parent experiences can be viewed in the experiences page but they cannot be edited.
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Applying Experiences Filters
This section, we will show you what happens when you click on certain filters on the Experiences page.
This is useful as you have the ability to control which experiences you want to see in a certain status (i.e. active) while the non-active experiences are faded away.
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We also have an ARCHIVE filter. Activating that will show all expired experience that have happened in the past. HINT: You will always need to activate the account name filters (i.e. HOLLYWOOD PARK) and combine it with either one of archive, active or upcoming to show results. If you only activate ACTIVE but don’t activate an account name filter then you will get no results. |
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Viewing your Connected Experiences on the Interactive Kiosk
Steps
1. In the PAM navigation menu, go to 360 Planner > Digital Signs
2. Select DIGITAL SIGN TAB
3. Select / Search / use the filter option to find an Interactive Kiosk Digital Sign. (They are originally labelled as P 4.2 for Kiosk signs)Click on the sign once located.
4. On the right-hand side pop out, click on the link underneath Sign ID
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5. In your new tab, you should see the Interactive Kiosk load up. Click on it.
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Related articles Everything on Experiences How to create and configure Interactive Kiosk |