Explorer allows the user to scan the QR code on an Interactive Kiosk using the camera on their smartphone device. This hands off Explorer to their mobile browser in a responsive and adaptive way which enhances the user experience.
This article has been divided up into different sections, for your convenience, if needed.
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Supported Software for Explorer
Please update your smartphone operating system if required. |
Introduction to Explorer
There are four main icons at the bottom of Explorer where users can click for more information.
1. Search
2. Explore
3. Directory
4. Experiences
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Search a tenant on the directory and find information on them
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Directory Tab
Inside this tab, it will contain all the tenants that have been created for your location. You are able to create your own tenants in PAM.
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To learn more about tenants, please click here |
Introduction to the Directory Layout
This is the location that contains all your tenants
This is the different categories that can be clicked to filter and show specific tenants
These are all the tenants that have a filter of “ALL” and are found in “The Promenade”
The Explore section contains different locations at the bottom that can be clicked to show different tenants at different locations.
In this example, we have clicked on “The Promenade” as indicated by the name of the location being highlighted. The other location names will be faded out.
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Customising the Explore section in Directory Layout
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Please don’t confuse this with the Explore tab but this part will focus on the Explore section when you click Directory. |
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By default, if you elect not to upload a photo, the grey background will be applied to the location name as we can see with Retail District.
To learn how to add a photo photos to your location name , please click here
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To learn how to add and customise the what location names underneath the Explore sectionyou want to see, please click here
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As a general rule, a location won’t appear in the Explore section until you link a tenant with it AND have enabled it’s settings to appear. This is important as some locations may have been linked but it hasn’t been enabled to show in the location.
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Welcome Screen Layout
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You need your image to be a minimum 480 x 480 px and in PNG format if you wish to upload |
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Here are some other examples of how an image can look like should the user upload their own.
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How to upload a welcome screen
You will need to ensure you have a log-in to the correct PAM account
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For more specific details on how to use different images at different Interactive Kiosks at once and for more information, please click here |
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My Current Location Details
Explorer allows a user to use their current location when wanting directions to a destination. A user that has scanned a QR Code from a kiosk may not remain in the same area and with this feature, they can use their own location to find their way to different destinations easier and faster.
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If your settings are correct, your current location will pop up on Explorer map as shown on the photo below.
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Using current location to reach a destination
Now that the user’s current location pops up, let us search for a location in Explorer to get to.
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7. Press the END button to exit once you have reached the destination
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Searching for a location
While searching for another starting location, your current location will now appear as an option (as long as it remains turned on)
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What if I turn off my current location?
When the user’s current location is switched off or if they decide to switch it off while continuing to use Explorer, they will see the following in their results:
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Start Location is the Interactive Kiosk locationwhere the user originally scanned the QR code from. If the user’s location IS NOT shared then by default, every time a user searches for directions to a location, the starting point will always be the Interactive Kiosk even if the user has left and moved into another area.
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Manually change Start Location
The user is advised to keep their location on to prevent Start Location from being the default mode.
The only other alternative to this is that the user manually selects where they currently are on the map (assuming they know where they are) if they do not want to share their location/unable to share their location.
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4. Press start to begin your journey
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What happens if I share my location but I’m not there?
If a user wants to share their location but are far away from the venue / not at the venue then Explorer has been designed to track this and will send a prompt to users, letting them know that a route is not possible to be given because they aren’t there. Even if users have access to a QR code and have scanned it on their smartphone, they will still receive a prompt.
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