In this article, we will show you the process on submitting a request for getting a 3D model to be created for your account for usage inside PAMto use inside PAM.
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When requesting for a 3D model, please keep in mind, it can take up to 1 week before the request is completed. We ask that you submit a request as early as practically possible in order to receive it back on time for your account. |
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Please read the PAM’s requirements on what PAM requires for 3D models.
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Pricing The pricing structure for the below requests will be outlined inside your proposal:
3D models may be included in your licensing / set-up fees, if you are not sure please contact your Support for more information. |
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Submitting a 3D model request
Steps
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You will need to have an account to access our PAM support helpdesk portal
1. Go into https://mediabankpam.atlassian.net/servicedesk/customer/portals
You should see the [Welcome to the PAM support portal] heading.
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If you are asked to log-in, please use the same log-in details you used when you were first invited into the support portal. If you are unable to log-in it’s because your account doesn’t exist |
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. You will need to contact your Administrator for assistance |
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to receive an |
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invitation to |
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the PAM support portal. You must have a valid account to access our PAM support portal |
2. Scroll to the bottom and click on the [Need to raise a request? Contact us] section
This will load into up a new page[Insert photo]
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3. Select [Request a 3D model build] [Insert photo]
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Fill out the corresponding information.
Sections with the red * asterisk are mandatory to be completed.
4. Friendly disclaimer to remind customers it can take up to 1 week to complete the request
5. Raise this request on behalf of: You put in Select your name as you are the one creating the request
56. Include a name for your request (i.e. Requesting for a 3D model of a buildingSydney Harbour Bridge)
67. Fill out the description with any relevant information 7that may help with this request
8. Give the Client Account Name. This is the name of the PAM account where this 3D model will be uploaded into. (i.e. PAM Stadium)
9. Include any attachments that may help with this request
810. Include an estimated a required due date if you are time-constraint 9have a deadline date in mind, we will try to accommodate all requests before / on their due date.
11. Share with: Choose PAM Team, so everyone can see that this request has been submitted and tracked.
12. Select [Send] to submit your request
[INSERT PHOTO]
10to the support portal
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13. Check your email account (the email you used to log into the support portal) and you will receive a ticket confirming that your request went through. [INSERT REQUEST]your request. You will also get a link to track your request as it progresses.
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Once you receive the confirmation request on your email, the way to track the progress of your request is to look into the ticket / get notifications of your progress. [INSERT EXAMPLE] click on the provided link which shows all the information related to your request.
14. View the current progress / status of the request
15. Review of your description that has been given
16. Leave notifications on to be updated on the progress if anything changes
17. Cancel request if you change your mind / need to cancel this request
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(Please cancel your request as soon as you no longer require the model, PAM will be unable to know change of mind, without you clicking this button) |
18. Add a comment if you need to make adjustments or have extra information to add on to your request. Please do this as soon as possible if you end up requesting changes.
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