In this article, we will show you the process on submitting a request for a 3D model to be created for your account to use inside PAM.
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When submitting a request for a 3D model, please keep in mind that it can take up to 1 week before the request is completed. We ask that you submit a request as early as you find out that you require a model to be created in order to get receive it back on time for your account. |
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Please read the requirements on what PAM requires for 3D models.
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Pricing guide For every 3D model you request, a fee is incurred to cover the costs of the time and labour to create the model. The pricing structure will be as follows:
These prices may be included in your licensing / set-up fees so , if you are not sure please contact your Administrator or account manager Account Manager for more information. |
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Submitting a 3D model request
Steps
1. Go into https://mediabankpam.atlassian.net/servicedesk/customer/portals
You should see the [Welcome to the PAM support portal] heading.
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If you are asked to log-in, please use the same log-in details you used when you were first invited into the support portal. If you are unable to log-in because your account doesn’t exist, you will need to contact your Administrator for assistance to receive an |
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invitation to the PAM support portal. |
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You will need to must have an valid account to access our PAM support helpdesk portal |
2. Scroll to the bottom and click on the [Need to raise a request? Contact us] section
This will load into up a new page
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3. Select [Request a 3D model build]
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Fill out the corresponding information.
Sections with the red asterisk are mandatory to be completed.
4. Disclaimer that to remind customers it can take up to 1 week to complete the request
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6. Include a name for your request (i.e. Requesting for a 3D model of a buildingSydney Harbour Bridge)
7. Fill out the description with any relevant information that may help with this request
8. Include any attachments that may help with this request
9. Include an estimated a required due date if you are have a deadline date in mind, we will try to accommodate all requests before / on their due date.
10. Select [Send] to submit your request
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15. Cancel request if you change your mind / cancel this request. (The earlier you know, the better as we will not know if you change your mind without Please cancel your request as soon as you no longer require the model, PAM will be unable to know change of mind, without you clicking this button)
16. Add a comment if you need to make adjustments or have extra information to give for add on your request.
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Related articles Click on these articles to find out how to import your 3D model into PAM. 3D assets |
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