Explorer allows the user to scan the QR code on an Interactive Kiosk using the camera on their smartphone device. This hands off Explorer to their mobile browser in a responsive and adaptive way which enhances the user experience.
This article has been divided up into different sections, for your convenience, if needed.
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Supported Software for Explorer
Please update your smartphone operating system if required. |
Introduction to Explorer
There are four main icons at the bottom of Explorer where users can click for more information.
1. Search
2. Explore
3. Directory
3. Experiences
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Search for locations or experiences and view experiences
Searching for location   | Searching for experience   | Viewing an experience   |
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Search a tenant on the directory and find information on them
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Welcome Screen Layout
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You need your image to be a minimum 480 x 480 px and in PNG format if you wish to upload |
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Here are some other examples of how an image can look like should the user upload their own.
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How to upload a welcome screen
You will need to ensure you have a log-in to the correct PAM account
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For more specific details on how to use different images at different Interactive Kiosks at once and for more information, please click here |
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My Current Location Details
Explorer allows a user to use their current location when wanting directions to a destination. A user that has scanned a QR Code from a kiosk may not remain in the same area and with this feature, they can use their own location to find their way to different destinations easier and faster.
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If your settings are correct, your current location will pop up on Explorer map as shown on the photo below.
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Using current location to reach a destination
Now that the user’s current location pops up, let us search for a location in Explorer to get to.
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7. Press the END button to exit once you have reached the destination
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Searching for a location
While searching for another starting location, your current location will now appear as an option (as long as it remains turned on)
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What if I turn off my current location?
When the user’s current location is switched off or if they decide to switch it off while continuing to use Explorer, they will see the following in their results:
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Start Location is the Interactive Kiosk locationwhere the user originally scanned the QR code from. If the user’s location IS NOT shared then by default, every time a user searches for directions to a location, the starting point will always be the Interactive Kiosk even if the user has left and moved into another area.
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Manually change Start Location
The user is advised to keep their location on to prevent Start Location from being the default mode.
The only other alternative to this is that the user manually selects where they currently are on the map (assuming they know where they are) if they do not want to share their location/unable to share their location.
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Press the X button to remove Start Location (Interactive Kiosk Location)
We will choose North Plaza as our From Location
The route has now updated to show how to get to Entry 8 from North Plaza
Press start to begin your journey
 | .png?version=1&modificationDate=1640261786824&cacheVersion=1&api=v2) |
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What happens if I share my location but I’m not there?
If a user wants to share their location but are far away from the venue / not at the venue then Explorer has been designed to track this and will send a prompt to users, letting them know that a route is not possible to be given because they aren’t there. Even if users have access to a QR code and have scanned it on their smartphone, they will still receive a prompt.
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