...
Managers keep the project running and is responsible for making sure the visitor experience is optimal. The primary responsibility, therefore, is to make sure all navigation touchpoints are providing accurate information. For the most part, that means making sure the correct scene is activated and operating, and that signs are showing the right information. The Operations Manager will also identify updates that are necessary to improve the overall visitor experience.
Agent
Agents are at the bottom of PAM’s user types hierarchy and have the least amount of privileges and work underneath report to an Operations managerManager. They are usually tasked with a single, specific purpose which is generally updating content based on requests made raised up by Administrators, Planners and Managers. For example, when duplicating a scene they may be solely tasked with updating the digital signs. Another example is they may be tasked with opening and closing parking lots. Any content changes an Agent make makes will require approval by a Manager or Administrator before changes are published live.
...