How to hide content between accounts with parent / child relationships

Owned by Justin Acuesta (Unlicensed)
Last updated: Jan 03, 2023
5 min read

In this article, we will show you how to hide content between accounts that may have a parent / child relationship established between them.

Introduction to Hiding Content

Summary of rules for hiding content

  • Only child account content can be hidden

  • Only the parent account can hide child account content

    • You can hide multiple child accounts

    • Hiding a child account, will mean both parent and other child accounts won’t see that specific child account’s content on Interactive Kiosk and Explorer maps.

    • You cannot hide content through the child account

  • Admin access is required into the parent account to hide child account content

    • You will not see these settings to hide content if you are not an admin user.

  • Once hiding child account content is enabled, parent account users will not see:

    • Child content inside Explorer for that child account

    • Child content inside Interactive Kiosk for that child account

    • Child content on Directional signs for that child account

This is a useful feature as you may have content work currently being completed. Activating this feature allows you to hide the child content work from the parent account to ensure only those with access to the child account where the work is being completed can see the changes. This increases confidentiality and lets currently in-progress work be completed without progress being seen by others.

When the changes are done, simply deactivate the toggle and the parent account will see the new child account changes instantly.

As a refresher, we will explain the difference between parent and child accounts

Example

Hollywood Park - is our parent account

Hollywood Park Retail - is our child account

If Hollywood Park Retail account needs maintenance work to ensure content remains up-to-date, they can hide their content from Hollywood Park account. This will be done by activating the toggle inside Hollywood Park to hide content.

When those in Hollywood Park account log into PAM and go into the Interactive Kiosk, they will just see what is currently existing and working in the Interactive Kiosk. They will not see any Hollywood Park Retail account content until the settings have been changed to share with Hollywood Park account again.

How to hide content

Please ensure you are logged onto the parent account

In our example, we will log into Hollywood Park - parent account to hide content from Hollywood Park Retail - child account

Steps

1. In the PAM navigation menu, go to Settings

2. Click on Client Management

3. The top section should say ‘Client Management’ confirms you are at the right place

4. Description tells you the places where the content will be hidden from the parent account

  • This means that Hollywood Park Retail content is hidden and cannot be seen when a user is on the Hollywood Park account

5. We can see a list of clients that is linked with our account

You may just have one account linked and this is fine. If you don’t have any accounts linked, this page will not appear.

6. Activate the toggle to hide that child account’s content from the parent account

7. Save changes

8. In the PAM navigation menu, go to 360 Planner > Map Editor

9. The disclaimer has appeared, notifying users that Hollywood Park (Parent account) has hidden Hollywood Park Retail content. This provides confirmation to users of Hollywood Park Retail that their work is no longer seen by those in Hollywood Park

10. This means that all features created in Map Editor Hollywood Park Retail will not be seen on Hollywood Park Interactive Kiosk and Explorer. However, these features are still shown inside Hollywood Park Map Editor, it just won’t be clickable.

Viewing content from Parent account - Digital Signs

Steps

1. In the PAM navigation menu, go to 360 Planner > Digital Signs

2. Select DIGITAL SIGN MAP tab

3. Select for a directional sign

4. Using the filter will remove all child digital signs references on the DSM map.

5. You cannot click on these child signs from a parent account but the map will show you where they are located for reference. All child digital signs are indicated by the colour grey.

Viewing content from Parent account - Interactive Kiosk

Steps

1. In the PAM navigation menu, go to 360 Planner > Digital Signs

2. Select DIGITAL SIGN MAP tab

3. Select / use the filter to find an Interactive Kiosk sign

4. Choose a sign and click on the link underneath SignID.
A new tab will open.

This is a before and after of what Interactive Kiosk looks like for a specific section of the map.

Before = Hiding Content was enabled

After = Hiding Content was enabled

Viewing content from Parent account - Explorer

Steps

1. In the PAM navigation menu, go to 360 Planner > Digital Signs

2. Select DIGITAL SIGN MAP tab

3. Search / use the filter to find an Interactive Kiosk sign

4. Select a sign, scroll to the bottom and scan the QR code
This will bring you into Explorer

This is a before and after of what Explorer looks like for this section of the map.

Before = Hiding Content was enabled

After = Hiding Content was enabled