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In this article, we are going to compare the different permissions that come along with different user types. Depending on your user type, e.g. Planner, you may notice some restrictions on the availability of features on your account. This may be the reason why users cannot locate some features when making content changes. It is always recommended to check your user type to be aware of your level of permissions.

Below will be a brief outline of each user type followed by a comparison of the varying level of permissions for different user types.


User Types

Administrator

Administrators use PAM to set up user accounts, access data and add / update information to the PAM platform. The Administrator will add in new buildings, roads or pedestrian ways, then work with the Planner to make sure all the implementation steps are completed. Finally, the Administrator is responsible for implementing new scenes and playbooks into PAM.

Manager

Managers keep the project running and is responsible for making sure the visitor experience is optimal. The primary responsibility, therefore, is to make sure all navigation touchpoints are providing accurate information. For the most part, that means making sure the correct scene is activated and operating, and that signs are showing the right information. The Operations Manager will also identify updates that are necessary to improve the overall visitor experience.

Planner

Planners work in conjunction with the management team to understand how vehicles and pedestrians make their way through the project and plan content accordingly. This process is expected to be continuous, and evolve as operational learnings are recognised within the environment. The Planner uses PAM to document all this information and record the exact location and content of each planned sign.

Agent

Agents have the least amount of privileges and report to Managers. They are usually tasked with a single, specific purpose which is generally updating content based on requests raised up by Administrators, Planners and Managers. For example, when duplicating a scene they may be solely tasked with updating the digital signs. Another example is they may be tasked with opening and closing parking lots. Any content changes an Agent makes will require approval by a Manager or Administrator before changes are published live.


Permissions

Dashboard

Action

Admin

Planner

Manager

Agent

View dashboard


360 Manager > Digital Signs

Action

Admin

Planner

Manager

Agent

Tab: SIGN CONFIGURATION

Ability to update global configuration settings for different signs

  • Interactive Kiosk

  • Directional Sign

  • Parking Lot Sign

  • Full Screen Experiences

✅ & ❌

Can ONLY update if scenes are unlocked.


Tab: DIGITAL SIGN MAP

Ability to select and view signs

Tab: DIGITAL SIGN MAP

Undo sign changes

Tab: DIGITAL SIGN MAP

Save sign changes

Tab: DIGITAL SIGN MAP

Edit Full Screen Experience sign/s:

Layout

Screen Orientation

Tab: DIGITAL SIGN MAP

Edit Interactive Kiosk sign/s:

GENERAL TAB

Layout

Kiosk Location

Show Kiosk Location checkbox

Directions Bar

Messaging Slot Bar

Show Directions checkbox

Show Clock checkbox

Map Configuration

Quick-link checkboxes

External Search Locations checkbox

Search Settings

Explorer QR code handoff - Download and Open

Planner cannot change layout but can do everything else

Manager
cannot change layout but can do everything else

Tab: DIGITAL SIGN MAP

Edit Interactive Kiosk sign/s:

IDLE SCREEN TAB

Show and Adjust Start after seconds

Configure Screen Saver Mode

Configure Advertising Mode

Tab: DIGITAL SIGN MAP

Edit Directional sign/s:

Layout

Sign type

Location Slots

Messaging Slots

Planner cannot change layout or sign type

Manager
cannot change layout or sign type

Tab: DIGITAL SIGN MAP

Edit Parking Lot sign/s:

Layout

Sign type

Parking Lot Name

Show Rates checkbox

Show Available Spaces checkbox

Planner can only tick rates and available spaces

Manager can only tick rates and available spaces

Tab: DIGITAL SIGN MAP

Activate Reactive

Tab: DIGITAL SIGN MAP

Change scenes

Can edit their duplicate scenes but will need approval for changes to be live.

Tab: DIGITAL SIGN MAP
Left Sidebar Navigation

  • Search for Digital Signs

  • Use filters

  • Access list of all created Digital Signs

Digital Sign Download (next to save button)

  • Download Saved Digital Sign Data CSV


360 Manager > Map Editor

Action

Admin

Planner

Manager

Agent

View map

Ability to create, edit, undo, delete and save Feature Tools and their Properties

Change scenes

View and edit features on all scenes

✅ & ❌

Agent can ONLY do this on scenes they have created

Publish and discard changes made on scenes

✅ & ❌

Agent can ONLY do this on scenes they have access to

Left Sidebar Navigation

  • Search for Assets

  • Use filters

  • Access list of all created Assets

Map Editor Download (next to save button)

  • Download GeoJSON


360 Manager > Parking Manager

Action

Admin

Planner

Manager

Agent

View map

Ability to edit, undo, delete and save changes to Parking Configurations

Change scenes

Configure live overrides


360 Manager > Scenes

Action

Admin

Planner

Manager

Agent

Add new scene/s

View scene/s

Search scene/s

Unlock and lock scene/s

Planners can only unlock and lock duplicated scenes

Managers only unlock and lock duplicated scenes

Edit / save / delete scenes


Planners can edit / save / delete scenes they created or duplicated scenes

Managers can edit / save / delete scenes they created or duplicated scenes

Agents can edit / save / delete scenes they created or duplicated

Activate scenes

Duplicate scenes

Approve scenes

Decline scenes


360 Manager > Experiences

Action

Admin

Planner

Manager

Agent

View experience/s

View archived experience/s

Search experience/s

Add experience/s

Edit experience/s

Save experience/s

Delete experience/s


Dictionary > Destination Dictionary

Action

Admin

Planner

Manager

Agent

View destination dictionary

Search destination dictionary

Filter destination dictionary by category

Add destination dictionary

Edit destination dictionary

Save destination dictionary

Delete destination dictionary


Dictionary > Messaging Dictionary

Action

Admin

Planner

Manager

Agent

View messaging dictionary

Search messaging dictionary

Filter messaging dictionary by category

Add messaging dictionary

Edit messaging dictionary

Save messaging dictionary

Delete messaging dictionary


Dictionary > Tenant Directory

Action

Admin

Planner

Manager

Agent

View tenant directory

Search tenant directory

Filter tenant directory by category

Add tenant directory

Edit tenant directory

Save tenant directory

Delete tenant directory


Dictionary > Categories

Action

Admin

Planner

Manager

Agent

View categories

Edit categories

Save categories

Reorder categories

Add categories

Delete categories


Library > Operations manual

Action

Admin

Planner

Manager

Agent

View operations manual


Library > Icons

Action

Admin

Planner

Manager

Agent

View icons

Edit icons

Add icons

Save icons


Library > Icons > Icon categories

Action

Admin

Planner

Manager

Agent

View icon category

Edit icon category

Add icon category

Save icon category

Delete icon category
Icon category presets cannot be deleted. Only created icon categories can be deleted.


Library > 3D assets

Action

Admin

Planner

Manager

Agent

View 3D assets

Upload 3D assets

Edit 3D assets

Delete 3D assets
3D asset presets cannot be deleted. Only uploaded icon categories can be deleted.


Users

Action

Admin

Planner

Manager

Agent

View list of users

Add new user

View my profile


Settings

Action

Admin

Planner

Manager

Agent

View Systems & Display Settings

Edit and save changes to Systems & Display

View Branding Settings

Edit and save Branding

View Map Styles and Configuration Settings

Edit and save Map Styles and Configuration

Edit and save Distance ring Configuration settings

View Log Settings

Apply Log Filters


Help

Action

Admin

Planner

Manager

Agent

View knowledge-based articles for assistance


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