In this article, we are going to compare the different permissions that come along with different user types. Depending on your user type, e.g. Planner, you may notice some restrictions on the availability of features on your account. This may be the reason why users cannot locate some features when making content changes. It is always recommended to check your user type to be aware of your level of permissions.
Below will be a brief outline of each user type followed by a comparison of the varying level of permissions for different user types.
User Types
Administrator
Administrators use PAM to set up user accounts, access data and add / update information to the PAM platform. The Administrator will add in new buildings, roads or pedestrian ways, then work with the Planner to make sure all the implementation steps are completed. Finally, the Administrator is responsible for implementing new scenes and playbooks into PAM.
Planner
Planners work in conjunction with the management team to understand how vehicles and pedestrians make their way through the project and plan content accordingly. This process is expected to be continuous, and evolve as operational learnings are recognised within the environment. The Planner uses PAM to document all this information and record the exact location and content of each planned sign.
Manager
Managers keep the project running and is responsible for making sure the visitor experience is optimal. The primary responsibility, therefore, is to make sure all navigation touchpoints are providing accurate information. For the most part, that means making sure the correct scene is activated and operating, and that signs are showing the right information. The Operations Manager will also identify updates that are necessary to improve the overall visitor experience.
Agent
Agents have the least amount of privileges and report to Managers. They are usually tasked with a single, specific purpose which is generally updating content based on requests raised up by Administrators, Planners and Managers. For example, when duplicating a scene they may be solely tasked with updating the digital signs. Another example is they may be tasked with opening and closing parking lots. Any content changes an Agent makes will require approval by a Manager or Administrator before changes are published live.
Permissions
Dashboard
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View dashboard | ✅ | ✅ | ✅ | ✅ |
360 Manager > Digital Signs
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
Tab: SIGN CONFIGURATION Ability to update global configuration settings for different signs
| ✅ | ✅ & ❌ Can ONLY update if scenes are unlocked. | ❌ | ❌ |
Tab: DIGITAL SIGN MAP Ability to select and view signs | ✅ | ✅ | ✅ | ✅ |
Tab: DIGITAL SIGN MAP Undo sign changes | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Save sign changes | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Edit Full Screen Experience sign/s: Layout Screen Orientation | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Edit Interactive Kiosk sign/s: GENERAL TAB Layout Kiosk Location Show Kiosk Location checkbox Directions Bar Messaging Slot Bar Show Directions checkbox Show Clock checkbox Map Configuration Quick-link checkboxes External Search Locations checkbox Search Settings Explorer QR code handoff - Download and Open | ✅ | ✅ Planner cannot change layout but can do everything else | ✅ Manager | ❌ |
Tab: DIGITAL SIGN MAP Edit Interactive Kiosk sign/s: IDLE SCREEN TAB Show and Adjust Start after seconds Configure Screen Saver Mode Configure Advertising Mode | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Edit Directional sign/s: Layout Sign type Location Slots Messaging Slots | ✅ | ✅ Planner cannot change layout or sign type | ✅ Manager | ❌ |
Tab: DIGITAL SIGN MAP Edit Parking Lot sign/s: Layout Sign type Parking Lot Name Show Rates checkbox Show Available Spaces checkbox | ✅ | ❌ Planner can only tick rates and available spaces | ❌ Manager can only tick rates and available spaces | ❌ |
Tab: DIGITAL SIGN MAP Activate Reactive | ✅ | ✅ | ✅ | ✅ |
Tab: DIGITAL SIGN MAP Change scenes | ✅ | ✅ | ✅ | ✅ Can edit their duplicate scenes but will need approval for changes to be live. |
Tab: DIGITAL SIGN MAP
| ✅ | ✅ | ✅ | ✅ |
Digital Sign Download (next to save button)
| ✅ | ✅ | ✅ | ✅ |
360 Manager > Map Editor
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View map | ✅ | ✅ | ✅ | ✅ |
Ability to create, edit, undo, delete and save Feature Tools and their Properties | ✅ | ✅ | ✅ | ❌ |
Change scenes | ✅ | ✅ | ✅ | ✅ |
View and edit features on all scenes | ✅ | ✅ | ✅ | ✅ & ❌ Agent can ONLY do this on scenes they have created |
Publish and discard changes made on scenes | ✅ | ✅ | ✅ | ✅ & ❌ Agent can ONLY do this on scenes they have access to |
Left Sidebar Navigation
| ✅ | ✅ | ✅ | ✅ |
Map Editor Download (next to save button)
| ✅ | ✅ | ✅ | ✅ |
360 Manager > Parking Manager
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View map | ✅ | ✅ | ✅ | ✅ |
Ability to edit, undo, delete and save changes to Parking Configurations | ✅ | ✅ | ✅ | ❌ |
Change scenes | ✅ | ✅ | ✅ | ✅ |
Configure live overrides | ✅ | ✅ | ✅ | ✅ |
360 Manager > Scenes
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
Add new scene/s | ✅ | ✅ | ✅ | ✅ |
View scene/s | ✅ | ✅ | ✅ | ✅ |
Search scene/s | ✅ | ✅ | ✅ | ✅ |
Unlock and lock scene/s | ✅ | ❌ Planners can only unlock and lock duplicated scenes | ❌ Managers only unlock and lock duplicated scenes | ❌ |
Edit / save / delete scenes | ✅ | ❌ Planners can edit / save / delete scenes they created or duplicated scenes | ❌ Managers can edit / save / delete scenes they created or duplicated scenes | ❌ Agents can edit / save / delete scenes they created or duplicated |
Activate scenes | ✅ | ✅ | ✅ | ❌ |
Duplicate scenes | ✅ | ✅ | ✅ | ✅ |
Approve scenes | ✅ | ✅ | ✅ | ❌ |
Decline scenes | ✅ | ✅ | ✅ | ❌ |
360 Manager > Experiences
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View experience/s | ✅ | ✅ | ✅ | ✅ |
View archived experience/s | ✅ | ✅ | ✅ | ✅ |
Search experience/s | ✅ | ✅ | ✅ | ✅ |
Add experience/s | ✅ | ✅ | ✅ | ✅ |
Edit experience/s | ✅ | ✅ | ✅ | ✅ |
Save experience/s | ✅ | ✅ | ✅ | ✅ |
Delete experience/s | ✅ | ✅ | ✅ | ✅ |
Dictionary > Destination Dictionary
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View destination dictionary | ✅ | ✅ | ✅ | ❌ |
Search destination dictionary | ✅ | ✅ | ✅ | ❌ |
Filter destination dictionary by category | ✅ | ✅ | ✅ | ❌ |
Add destination dictionary | ✅ | ✅ | ✅ | ❌ |
Edit destination dictionary | ✅ | ✅ | ✅ | ❌ |
Save destination dictionary | ✅ | ✅ | ✅ | ❌ |
Delete destination dictionary | ✅ | ✅ | ✅ | ❌ |
Dictionary > Messaging Dictionary
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View messaging dictionary | ✅ | ✅ | ✅ | ❌ |
Search messaging dictionary | ✅ | ✅ | ✅ | ❌ |
Filter messaging dictionary by category | ✅ | ✅ | ✅ | ❌ |
Add messaging dictionary | ✅ | ✅ | ✅ | ❌ |
Edit messaging dictionary | ✅ | ✅ | ✅ | ❌ |
Save messaging dictionary | ✅ | ✅ | ✅ | ❌ |
Delete messaging dictionary | ✅ | ✅ | ✅ | ❌ |
Dictionary > Tenant Directory
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View tenant directory | ✅ | ✅ | ✅ | ❌ |
Search tenant directory | ✅ | ✅ | ✅ | ❌ |
Filter tenant directory by category | ✅ | ✅ | ✅ | ❌ |
Add tenant directory | ✅ | ✅ | ✅ | ❌ |
Edit tenant directory | ✅ | ✅ | ✅ | ❌ |
Save tenant directory | ✅ | ✅ | ✅ | ❌ |
Delete tenant directory | ✅ | ✅ | ✅ | ❌ |
Dictionary > Categories
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View categories | ✅ | ✅ | ✅ | ❌ |
Edit categories | ✅ | ❌ | ❌ | ❌ |
Save categories | ✅ | ❌ | ❌ | ❌ |
Reorder categories | ✅ | ❌ | ❌ | ❌ |
Add categories | ✅ | ❌ | ❌ | ❌ |
Delete categories | ✅ | ❌ | ❌ | ❌ |
Library > Operations manual
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View operations manual | ✅ | ✅ | ✅ | ✅ |
Library > Icons
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View icons | ✅ | ✅ | ✅ | ❌ |
Edit icons | ✅ | ✅ | ✅ | ❌ |
Add icons | ✅ | ✅ | ✅ | ❌ |
Save icons | ✅ | ✅ | ✅ | ❌ |
Library > Icons > Icon categories
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View icon category | ✅ | ✅ | ✅ | ❌ |
Edit icon category | ✅ | ✅ | ✅ | ❌ |
Add icon category | ✅ | ✅ | ✅ | ❌ |
Save icon category | ✅ | ✅ | ✅ | ❌ |
Delete icon category | ❌ | ❌ | ❌ | ❌ |
Library > 3D assets
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View 3D assets | ✅ | ✅ | ✅ | ❌ |
Upload 3D assets | ✅ | ✅ | ✅ | ❌ |
Edit 3D assets | ✅ | ✅ | ✅ | ❌ |
Delete 3D assets | ❌ | ❌ | ❌ | ❌ |
Users
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View list of users | ✅ | ❌ | ❌ | ❌ |
Add new user | ✅ | ❌ | ❌ | ❌ |
View my profile | ✅ | ✅ | ✅ | ✅ |
Settings
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View Systems & Display Settings | ✅ | ❌ | ❌ | ❌ |
Edit and save changes to Systems & Display | ✅ | ❌ | ❌ | ❌ |
View Branding Settings | ✅ | ❌ | ❌ | ❌ |
Edit and save Branding | ✅ | ❌ | ❌ | ❌ |
View Map Styles and Configuration Settings | ✅ | ❌ | ❌ | ❌ |
Edit and save Map Styles and Configuration | ✅ | ❌ | ❌ | ❌ |
Edit and save Distance ring Configuration settings | ✅ | ❌ | ❌ | ❌ |
View Log Settings | ✅ | ❌ | ❌ | ❌ |
Apply Log Filters | ✅ | ❌ | ❌ | ❌ |
Help
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View knowledge-based articles for assistance | ✅ | ✅ | ✅ | ✅ |
Related articles
Settings
Single user access
Adding and updating user details