In this article, we will show you how Connected Experiences work.
The concept of Connected Experiences is having a Main Experience and ‘connecting’ other Experiences that may be related. Having this feature increases customer awareness and engagement that while the experience they attend is happening, there are other experiences available for them to see and enjoy.
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Establishing a Connected Experiences link
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The process of creating experiences remains the same. We have an article related on how to fill out a new experience. Please click here |
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A friendly reminder that you need to fill in the rest of the experiences information if you are creating a brand new experience or else progress will not be saved. |
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Main Experience section
By choosing this section, you will make your current experience (the one you are editing right now) become a sub-experience. This will also disable you from making any sub-experience selections for this experience.
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7. Pre Game Interviews is now a sub-experience of Dallas Cowboys vs Los Angeles Rams
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Sub-experience section
By choosing this section, you will make your current experience (the one you are editing right now) become the main experience. This will also disable you from making any main experience selections in this current experience.
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7. Dallas Cowboys vs Los Angeles Rams is our main experience with two sub-experiences below
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Viewing and Interpreting your Connected Experiences in the Experiences page
Steps
1. In the PAM navigation menu, go to 360 Manager > Experiences
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5. You can use the dropdown arrow to hide sub-experiences if needed
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Connected Experiences with a Parent / Child Relationship
We will show you how Connected Experiences looks like inside a parent / child relationship.
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GENERAL RULES
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Making Parent / Child Experiences become Connected Experiences
We will show you how to link experiences from different accounts together as long as they have an established parent / child relationship. This means that the accounts need to be linked together to see the changes appear.
In this article:
Hollywood Park = Parent account
Hollywood Park Retail = Child account
Hollywood Park Point of view
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Parent experiences can be viewed in the experiences page but they cannot be edited.
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Applying Experiences Filters
This section, we will show you what happens when you click on certain filters on the Experiences page.
This is useful as you have the ability to control which experiences you want to see in a certain status (i.e. active) while the non-active experiences are faded away.
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We also have an ARCHIVE filter. Activating that will show all expired experience that have happened in the past. HINT: You will always need to activate the account name filters (i.e. HOLLYWOOD PARK) and combine it with either one of archive, active or upcoming to show results. If you only activate ACTIVE but don’t activate an account name filter then you will get no results. |
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Viewing your Connected Experiences on the Interactive Kiosk
Steps
1. In the PAM navigation menu, go to 360 Planner > Digital Signs
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Related articles Everything on Experiences How to create and configure Interactive Kiosk |