In this article, users will be taught how to troubleshoot and update content on their digital sign to prevent the cropping of content which occurs when too much content is added to a digital sign.
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Planned Content vs Reactive Content
Planned Content: This is content that will be displayed in advance before an experience begins or in normal day-to-day operation (e.g. Restroom or Parking content)
Reactive Content: This is when an experience name overrides a location (e.g. STADIUM could become GUNS N ROSES 2021 TOUR which overrides the original name and could take 3 lines instead of 1 on a digital sign)
Introduction to Message Cropping on Digital Signs
As a user adds content to a digital sign they are able to preview the changes in real-time. There are situations where content gets cropped off because too much content has been added (refer to photo below)
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This is a common scenario and the user can fix this by removing some content from the digital sign
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A Digital Sign might not display all the information because:
To avoid content from being cropped, here are some suggestions:
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Updating content on a Digital Sign
Steps
1. On the PAM navigation menu, go to 360 Planner > Digital Signs
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Note: If the cropped content is essential users can remove other content to make space and transfer the removed content to another nearby sign. PAM can only support a certain amount of content for each sign due to the screen size. |
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Removing Other Content
Steps
1. For this example, we will remove ‘BANK’ from this digital sign to make space for ‘INFORMATION CENTER’. To do this go to Content Slots, scroll down to Slot 7 and click on the X
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2. On the preview, you will notice that ‘BANK' has been removed and 'INFORMATION CENTER' is fully displayed with no cropping issues.
3. Save changes
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Check reactive content on a Digital Sign
We will now show an example of how reactive content can may cause message cropping once if activated.
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Please refer to Directional Sign Configuration Settings for a detailed explanation on reactive |
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2. Select DIGITAL SIGN MAP tab.
3. Search for a sign you know that contains reactive content. A reactive content can be a regular experience (i.e. Weekly NFL game) or a status change of a parking lot (i.e. Parking Lot is now Open). We will continue to select sign
P 3.1 18-170 (Side A) for our example.
4. For this example, in the sign preview ‘THEATER’ is the location that contains reactive content
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7. ‘THEATRE’ has now changed into ‘AUSTRALIAN OPEN’. This doesn’t mean Theatre has disappeared its now become Australian Open because it this event is currently happening at Theatre.
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Hint: Being aware of reactive content is important because activating it can still cause content cropping even if planned content did not contain any content cropping / was fixed before reactive was switched on. Therefore, it is recommended to test Reactive mode in conjunction with normal mode to see what changes are seen on the sign before saving changes. |
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What if I make the fonts smaller?
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The user can only use smaller fonts if the content they adjust are Sublocations and Pedestrian message. The user is not allowed to use smaller fonts to accommodate content if they are not the two types mentioned above. An example of a Sublocation can be:
An example of a Pedestrian message (content specifically for drivers) can be:
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How to include Sublocations on a Digital Sign
Steps
1. In the PAM navigation menu, go to 360 Planner > Digital Signs
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8. The little ‘A' means the slot size will become smaller. Since little 'A’ is highlighted in light blue, this means that you have selected this option.
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10. The indent on the left-side, means that you want to push the content in this slot to be more inward towards the right. Since this is selected, as highlighted in light blue, you cannot adjust this further.
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