In this article, we will show you the process on submitting a request for getting a 3D model created for your account for usage inside PAM.
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When submitting a request for a 3D model, please keep in mind that it can take up to 1 week before the request is completed. We ask that you submit a request as early as you find out that you require a model to be created in order to get it back on time for your account. |
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Please read the requirements on what PAM requires for 3D models.
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Pricing guide For every 3D model you request, a fee will be incurred to cover the costs of the time and labour to create the design. As a general guide, the pricing structure may be as follows:
These prices may be included in your licensing / set-up fees so if you are not sure please contact your Administrator or account manager for more information. |
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Submitting a 3D model request
Steps
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You will need to have an account to access our PAM support helpdesk portal |
1. Go into https://mediabankpam.atlassian.net/servicedesk/customer/portals
You should see the [Welcome to the PAM support portal] heading.
If you are asked to log-in, please use the same log-in details you used when you were invited into the support portal.
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This will load into a new page[Insert photo]
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3. Select [Request a 3D model build] [Insert photo]
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Fill out the corresponding information
4. Disclaimer that it can take up to 1 week to complete the request
5. Raise this request on behalf of: You put Put in your name as you are the one creating the request
56. Include a name for your request (i.e. Requesting for a 3D model of a building)
67. Fill out the description with any relevant information
78. Include any attachments that may help with this request
89. Include an estimated due date if you are time-constraint 9have a deadline date in mind
10. Select [Send] to submit your request
[INSERT PHOTO]
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11. Check your email account (the email you used to log into the support portal) and you will receive a ticket confirming that your request went through. You will also get a link to track your request as it progresses. [INSERT REQUEST]
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Once you receive the confirmation request on your email, the way to track the progress of your request is to look into the ticket / get notifications of your progress. [INSERT EXAMPLE] click on the provided link that will show you all the information related to your request and it’s progress.
12. Progress / status of the request
13. Review of your description
14. Leave notifications on
15. Cancel request if you change your mind / don’t need it to be done anymore. (The earlier you know, the better as we will not know if you change your mind without clicking this button)
16. Add a comment if you need adjustments to your request or have any more information to give.
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