In this article, we are going to compare the different permissions that come along with different user types. Depending on your user type, e.g. Planner, you may notice some restrictions on the availability of features on your account. This may be the reason why users cannot locate some features when making content changes. It is always recommended to check your user type to be aware of your level of permissions.
Below will be a brief outline of each user type followed by a comparison of the varying level of permissions for different user types.
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User Types
Administrator
Administrators use PAM to set up user accounts, access data and add / update information to the PAM platform. The Administrator will add in new buildings, roads or pedestrian ways, then work with the Planner to make sure all the implementation steps are completed. Finally, the Administrator is responsible for implementing new scenes and playbooks into PAM.
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Agents have the least amount of privileges and report to Managers. They are usually tasked with a single, specific purpose which is generally updating content based on requests raised up by Administrators, Planners and Managers. For example, when duplicating a scene they may be solely tasked with updating the digital signs. Another example is they may be tasked with opening and closing parking lots. Any content changes an Agent makes will require approval by a Manager or Administrator before changes are published live.
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Permissions
Dashboard
Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View dashboard | ✅ | ✅ | ✅ | ✅ |
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Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
Tab: SIGN CONFIGURATION Ability to update global configuration settings for different signs
| ✅ Have to unlock scenes before making changes | ✅ & ❌ Can ONLY update if scenes are unlocked. Have to unlock scenes before making changes | ❌ | ❌ |
Tab: DIGITAL SIGN MAP Ability to select and view signs | ✅ | ✅ | ✅ | ✅ |
Tab: DIGITAL SIGN MAP Undo sign changes | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Save sign changes | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Edit Full Screen Experience sign/s: Layout Screen Orientation | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Edit Interactive Kiosk sign/s: GENERAL TAB Layout Kiosk Location Show Kiosk Location checkbox Directions Bar Messaging Slot Bar Show Directions checkbox Show Clock checkbox Map Configuration Quick-link checkboxes External Search Locations checkbox Search Settings Explorer QR code handoff - Download and Open | ✅ | ✅ Planner cannot change layout but can do everything else | ✅ Manager | ❌ |
Tab: DIGITAL SIGN MAP Edit Interactive Kiosk sign/s: MENU TAB Enable Directory with kiosk Configure Content Source location Configure Options Landing page Adjusting these icon colour options can only be done globally in SIGN CONFIGURATION TAB [Configure Explore Icon colour Configure Search Icon colour Configure Experiences Icon colour Configure Directory Icon colour] | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Edit Interactive Kiosk sign/s: IDLE SCREEN TAB Show and Adjust Start after seconds Configure Screen Saver Mode Configure Advertising Mode | ✅ | ✅ | ✅ | ❌ |
Tab: DIGITAL SIGN MAP Edit Directional sign/s: Layout Sign type Location Slots Messaging Slots | ✅ | ✅ Planner cannot change layout or sign type | ✅ Manager | ❌ |
Tab: DIGITAL SIGN MAP Edit Parking Lot sign/s: Layout Sign type Parking Lot Name Show Rates checkbox Show Available Spaces checkbox | ✅ | ❌ Planner can only tick rates and available spaces | ❌ Manager can only tick rates and available spaces | ❌ |
Tab: DIGITAL SIGN MAP Activate Reactive | ✅ | ✅ | ✅ | ✅ |
Tab: DIGITAL SIGN MAP Change scenes | ✅ | ✅ | ✅ | ✅ Can edit their duplicate scenes but will need approval for changes to be live. |
Tab: DIGITAL SIGN MAP
| ✅ | ✅ | ✅ | ✅ |
Digital Sign Download (next to save button)
| ✅ | ✅ | ✅ | ✅ |
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Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View map | ✅ | ✅ | ✅ | ✅ |
Ability to create, edit, undo, delete and save Feature Tools and their Properties | ✅ | ✅ | ✅ | ❌ |
Change scenes | ✅ | ✅ | ✅ | ✅ |
View and edit features on all scenes | ✅ | ✅ | ✅ | ✅ & ❌ Agent can ONLY do this on scenes they have created |
Publish and discard changes made on scenes | ✅ | ✅ | ✅ | ✅ & ❌ Agent can ONLY do this on scenes they have access to |
Left Sidebar Navigation
| ✅ | ✅ | ✅ | ✅ |
Map Editor Download (next to save button)
| ✅ | ✅ | ✅ | ✅ |
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Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View tenant directory | ✅ | ✅ | ✅ | ❌ |
Search tenant directory | ✅ | ✅ | ✅ | ❌ |
Filter tenant directory by category | ✅ | ✅ | ✅ | ❌ |
Add tenant directory | ✅ | ✅ | ✅ | ❌ |
Edit tenant directory | ✅ | ✅ | ✅ | ❌ |
Create promotions | ✅ | ✅ | ✅ | ❌ |
Edit promotions | ✅ | ✅ | ✅ | ❌ |
Save tenant directory | ✅ | ✅ | ✅ | ❌ |
Delete tenant directory | ✅ | ✅ | ✅ | ❌ |
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Action | Admin | Planner | Manager | Agent |
---|---|---|---|---|
View Systems & Display Settings | ✅ | ❌ | ❌ | ❌ |
Edit and save changes to Systems & Display | ✅ | ❌ | ❌ | ❌ |
View Branding Settings | ✅ | ❌ | ❌ | ❌ |
Edit and save Branding | ✅ | ❌ | ❌ | ❌ |
View Map Styles and Configuration Settings | ✅ | ❌ | ❌ | ❌ |
Edit and save Map Styles and Configuration | ✅ | ❌ | ❌ | ❌ |
Edit and save Distance ring Ring Configuration settings | ✅ | ❌ | ❌ | ❌ |
View Log Settings | ✅ | ❌ | ❌ | ❌ |
Apply Log Filters | ✅ | ❌ | ❌ | ❌ |
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