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In this article, we are going to compare the different permissions that come along with different user types. Depending on your user type, e.g. Planner, you may notice some restrictions on the availability of features on your account. This may be the reason why users cannot locate some features when making content changes. It is always recommended to check your user type to be aware of your level of permissions.

Below will be a brief outline of each user type followed by a comparison of the varying level of permissions for different user types.

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User Types

Administrator

Administrators use PAM to set up user accounts, access data and add / update information to the PAM platform. The Administrator will add in new buildings, roads or pedestrian ways, then work with the Planner to make sure all the implementation steps are completed. Finally, the Administrator is responsible for implementing new scenes and playbooks into PAM.

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Agents have the least amount of privileges and report to Managers. They are usually tasked with a single, specific purpose which is generally updating content based on requests raised up by Administrators, Planners and Managers. For example, when duplicating a scene they may be solely tasked with updating the digital signs. Another example is they may be tasked with opening and closing parking lots. Any content changes an Agent makes will require approval by a Manager or Administrator before changes are published live.

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Permissions

Dashboard

Action

Admin

Planner

Manager

Agent

View dashboard

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Action

Admin

Planner

Manager

Agent

Tab: SIGN CONFIGURATION

Ability to update global configuration settings for different signs

  • Interactive Kiosk

  • Directional Sign

  • Parking Lot Sign

  • Full Screen Experiences

Have to unlock scenes before making changes

✅ & ❌

Can ONLY update if scenes are unlocked. Have to unlock scenes before making changes


Tab: DIGITAL SIGN MAP

Ability to select and view signs

Tab: DIGITAL SIGN MAP

Undo sign changes

Tab: DIGITAL SIGN MAP

Save sign changes

Tab: DIGITAL SIGN MAP

Edit Full Screen Experience sign/s:

Layout

Screen Orientation

Tab: DIGITAL SIGN MAP

Edit Interactive Kiosk sign/s:

GENERAL TAB

Layout

Kiosk Location

Show Kiosk Location checkbox

Directions Bar

Messaging Slot Bar

Show Directions checkbox

Show Clock checkbox

Map Configuration

Quick-link checkboxes

External Search Locations checkbox

Search Settings

Explorer QR code handoff - Download and Open

Planner cannot change layout but can do everything else

Manager
cannot change layout but can do everything else

Tab: DIGITAL SIGN MAP

Edit Interactive Kiosk sign/s:

MENU TAB

Enable Directory with kiosk

Configure Content Source location

Configure Options Landing page

Adjusting these icon colour options can only be done globally in SIGN CONFIGURATION TAB

[Configure Explore Icon colour

Configure Search Icon colour

Configure Experiences Icon colour

Configure Directory Icon colour]

Tab: DIGITAL SIGN MAP

Edit Interactive Kiosk sign/s:

IDLE SCREEN TAB

Show and Adjust Start after seconds

Configure Screen Saver Mode

Configure Advertising Mode

Tab: DIGITAL SIGN MAP

Edit Directional sign/s:

Layout

Sign type

Location Slots

Messaging Slots

Planner cannot change layout or sign type

Manager
cannot change layout or sign type

Tab: DIGITAL SIGN MAP

Edit Parking Lot sign/s:

Layout

Sign type

Parking Lot Name

Show Rates checkbox

Show Available Spaces checkbox

Planner can only tick rates and available spaces

Manager can only tick rates and available spaces

Tab: DIGITAL SIGN MAP

Activate Reactive

Tab: DIGITAL SIGN MAP

Change scenes

Can edit their duplicate scenes but will need approval for changes to be live.

Tab: DIGITAL SIGN MAP
Left Sidebar Navigation

  • Search for Digital Signs

  • Use filters

  • Access list of all created Digital Signs

Digital Sign Download (next to save button)

  • Download Saved Digital Sign Data CSV

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Action

Admin

Planner

Manager

Agent

View map

Ability to create, edit, undo, delete and save Feature Tools and their Properties

Change scenes

View and edit features on all scenes

✅ & ❌

Agent can ONLY do this on scenes they have created

Publish and discard changes made on scenes

✅ & ❌

Agent can ONLY do this on scenes they have access to

Left Sidebar Navigation

  • Search for Assets

  • Use filters

  • Access list of all created Assets

Map Editor Download (next to save button)

  • Download GeoJSON

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Action

Admin

Planner

Manager

Agent

View tenant directory

Search tenant directory

Filter tenant directory by category

Add tenant directory

Edit tenant directory

Create promotions

Edit promotions

Save tenant directory

Delete tenant directory

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Action

Admin

Planner

Manager

Agent

View Systems & Display Settings

Edit and save changes to Systems & Display

View Branding Settings

Edit and save Branding

View Map Styles and Configuration Settings

Edit and save Map Styles and Configuration

Edit and save Distance ring Ring Configuration settings

View Log Settings

Apply Log Filters

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