Page Comparison

In this article, we are going to compare the different permissions that come along with different user types. Depending on your user type, e.g. Planner, you may notice some restrictions on the availability of features on your account. This may be the reason why users cannot locate some features when making content changes. It is always recommended to check your user type to be aware of your level of permissions.

Below will be a brief outline of each user type followed by a comparison of the varying level of permissions for different user types.

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User Types

Administrator

Administrators use PAM to set up user accounts, access data and add / update information to the PAM platform. The Administrator will add in new buildings, roads or pedestrian ways, then work with the Planner to make sure all the implementation steps are completed. Finally, the Administrator is responsible for implementing new scenes and playbooks into PAM.

Planner

Planners work in conjunction with the management team to understand how vehicles and pedestrians make their way through the project and plan content accordingly. This process is expected to be continuous, and evolve as operational learnings are recognised within the environment. The Planner uses PAM to document all this information and record the exact location and content of each planned sign.

Manager

Managers keep the project running and is responsible for making sure the visitor experience is optimal. The primary responsibility, therefore, is to make sure all navigation touchpoints are providing accurate information. For the most part, that means making sure the correct scene is activated and operating, and that signs are showing the right information. The Operations Manager will also identify updates that are necessary to improve the overall visitor experience.

Planner

Planners work in conjunction with the management team to understand how vehicles and pedestrians make their way through the project and plan content accordingly. This process is expected to be continuous, and evolve as operational learnings are recognised within the environment. The Planner uses PAM to document all this information and record the exact location and content of each planned sign.

Agent

Agents have the least amount of privileges and report to Managers. They are usually tasked with a single, specific purpose which is generally updating content based on requests raised up by Administrators, Planners and Managers. For example, when duplicating a scene they may be solely tasked with updating the digital signs. Another example is they may be tasked with opening and closing parking lots. Any content changes an Agent makes will require approval by a Manager or Administrator before changes are published live.

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Permissions

Dashboard

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